Success Coach

Harbor; Toledo, Northern (OH, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Generous paid time off

Tuition and professional license Reimb

Job summary

Harbor is seeking a Success Coach to join the Ohio Means Jobs team in Toledo. The role supports program participants and families in the Benefits Bridge program, leveraging lived experience and strong community ties.

Position is full time, first shift, 40 hours weekly. Requires a high school diploma or GED; associate’s degree preferred; EMPath certificate within 120 days; valid driver's license; and availability for nights/weekends as needed. Proficiency in MS Word and driving are essential.

Qualifications

• High School Diploma or GED required; associate’s degree or higher preferred.
• Experience receiving public assistance is advantageous.
• Must obtain EMPath Certificate within 120 days of hire and maintain CE requirements.
• Must be able to work nights and weekends when needed.
• Proficiency with Microsoft Word and basic computer skills.

Responsibilities

• Complete assessments, bridge scores, and develop service plans with participants.
• Refer and support participants in attending financial literacy trainings.
• Provide direct services, maintain weekly contact, and monitor progress toward goals.
• Assist in documentation to determine eligibility for community resources.
• Advocate for participants to access needed services and attend Care Team meetings.
• Coordinate with internal/external providers and support self-sufficiency goals.

Skills

Lived experience

Public assistance experience

MS Word proficiency

Evening/weekend availability

Education

High School Diploma or GED

Associate’s degree or higher preferred

EMPath Certificate

Tools

Valid driver’s license

Job description

Harbor is seeking out a Success Coach to join the Ohio Means Jobs team in Toledo who is currently competent provider with lived experience who delivers professional
services to program participants and their families participating in the Benefits Bridge program.

Position is full time, first shift and 40 hours per week.

Education/Experience/Other Requirements:

• High School Diploma or GED required, associate’s degree or higher preferred.
• Present and/or past experience receiving public assistance (e.g., childcare
  assistance, SNAP benefits, OWF benefits, etc.)
• Must obtain EMPath Certificate (Economic Mobility Pathways) within 120 days of
  hire.
• Must possess the skills necessary to help clients achieve and maintain their
  highest level of functioning by striving for successful community living.
• Must have the ability to offer a unique perspective of receiving public assistance
  because of his/her own experiences and relate his/her journey towards self-sufficiency
• Must be proficient and accurate in computer use, including Microsoft Word.
• EMPath Certificate (Economic Mobility Pathways) must maintain current
  continuing education and requirements for renewal for their certificate.
• Must be willing to work nights and weekends when needed.
• Must have a valid driver’s license, acceptable driving record, and show proof of
  personal auto insurance policy to be deemed insurable with Harbor’s vehicle
  insurance policy.

Essential Job Competencies/Primary Duties:

• Uses experiences with public assistance and services in assisting and supporting
  participants on an ongoing basis.
• Completes comprehensive assessments, bridge scores, and develops service plans with
  participants.
• Refers and supports participants in attending and completing financial literacy training and
  trainings/classes that support successful completion of bridge program.
• Provides direct services to participants, maintains weekly contact, identifies needed
  support services, monitors goal achievement for earning incentives, and identifies
  educational/job training needs.
• Assists team, participants, and staff members in completing documentation necessary to
  determine eligibility for community resources.
• Acts as advocate for participant to secure needed services.
• Attends and may lead Care Team meetings, provides updates to care team on participants
  progress, participant successes, and barriers to program completion.
• Links and supports participants in completing financial literacy training and works
  cooperatively with financial opportunity centers.

ONGOING INTERVENTIONS

• Provides support, education and consultation to participants and families, and/or significant
  others.
• Provides supportive interventions as noted in the service plan to support participant in
  transitioning to greater self-sufficiency and progressing in identified career goals.
• Provides education on job search, job success, budgeting, problem solving to participants,
  families and/or significant others.
• Assures appropriate communication with team leader and team members responding to
  participant calls and requests.
• Assists in participants acquisition of job searching and employment skills.

COLLABORATION

• Assists the participant and family in increasing social support skills and networks.
• Coordinates indicated evaluations and assessments by internal and/or external providers
  as appropriate to the position.
• Coordinates and monitors all services identified in the ISP as appropriate to the position.
• Provides assistance in gaining access to essential community resources.
• Locates and/orestablishes self-help and support groups for participants, families, and/or significant others.

SPECIAL WORK CONDITIONS

• Maintains participant confidentiality and adherence to HIPAA requirements.
• Participates in required agency and departmental meetings and staff trainings.
• Success Coach is required to work closely and cooperatively with a variety of service
  providers in the community as well as within Harbor.
• Ability to provide culturally competent services. Capacity to seek consultation and
  supervision, when complexity of situation is greater than employee’s knowledge base.
• The Success Coach is a highly visible position within the community and in the agency.
  The person in this position must have solid knowledge of agency services and must know
  how to secure services if not available in the agency. This person must subscribe to
  Harbor’s mission and values. Competency regarding cultural/sociological/racial issues is
  essential.
• The Success Coach position requires working with participants in their natural
  environment. The position is community based and may require travel within the
  community.
• Types documentation in the format appropriate and acceptable to Harbor.
• Keeps current with trends and developments related to essential job competencies
  and demonstrates continued growth

General Competencies/Performance Expectations:

• Utilizes IT system and other system software programs appropriately.
• Reaches conclusions promptly and takes definite course of action.
• Plans and organizes work for maximum effectiveness and efficiency
• Utilizes time off appropriately and consistent with Harbor policies.
• Performs other duties as assigned

About Harbor:

• A leading provider of mental health and substance use treatment forover 100 years
• 350+ clinical staffserve over24,000 clientsacross multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, andmore!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!

Qualifications

Education

Required

High School Diploma + 2 Years Experience or better.

Licenses & Certifications

Required

Proof of Auto Insurance

Drivers License

EMPath

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.