Success Coach

Brighton Center Inc; The Estates At Wiedemann Mansion (KY); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Retirement Plan

Generous Vacation and Sick Leave

11.5 Paid Holidays

Childcare Discount

Professional Development

Education Awards

Job summary

Brighton Center, Inc. seeks a part-time Success Coach in the Workforce Development Department to help customers advance their skills and career goals.

You will partner with Skill Instructors, address attendance barriers, and provide individualized and group lessons on employability and life skills. Coaching trainees to develop service plans, navigate resources, and work with the team to improve curricula are core responsibilities.

Qualifications

• Passion for working with a diverse population.
• Customer service experience required.
• Strong computer skills including MS Office and database navigation.
• Reliable transportation.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities with attention to reporting.
• Ability to work both collaboratively and independently.
• Adaptable in fast-paced environments.

Responsibilities

• Build trusting, professional relationships with trainees.
• Guide trainees in employment preparation, education and soft skills through workshops and one-on-one coaching.
• Assist trainees in learning new skills and preparing for certifications.
• Collaborate with team members to develop curricula and individual work plans for trainees.
• Provide individualized coaching to address barriers to employment.
• Participate in weekly team meetings and progress reviews with trainees and staff.
• Manage attendance roster and daily communication with absent trainees.
• Maintain relationships with community organizations and case workers.
• Participate in community events to raise awareness.
• Track data, perform data entry and report trainee progress.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Team collaboration

Independent work

Tools

Database applications

CRM systems

Job description

Brighton Center, Inc. is a private non-profit community-based organization with the mission to create opportunities for individuals and families to reach self-sufficiency through family support services, education, employment, and leadership. We have been named a finalist for the Best Place To Work four years in a row, as well as a Top 50 Nonprofit to work for in the Nation!

Purpose:

The Success Coach is a part-time position in Brighton Center's Workforce Development Department, working with customer's seeking to advance their skills with a focus on career advancement. The role of Success Coach is to lead in partnership with the Skill Instructors. Success Coaches partner with trainees to identify and address barriers to attendance, progression, and employment. Success Coaches assist trainees in navigating community resources, provide individualized and group lessons on employability and life skills, and engage trainees in the learning experience. In addition, Success Coaches work with trainees individually to develop service plans to combat issues holistically.

Job Responsibilities:

• Build trusting, professional relationships with trainees.
• Guide trainees in building their employment preparation, adult education, and soft skills by facilitating workshops, leading activities, and providing one-on-one coaching.
• Assist in helping trainees to learn new skills and prepare for certifications by providing tutoring.
• Collaborate with other team members to develop curricula, grade assignments, formulate individual work plans for trainees, and make suggestions for improvements, as appropriate.
• Provide individualized coaching to career seekers to address situations that are barriers to employment.
• Participate in weekly collaborative case management meetings with team members, action teams, monthly staff meetings, progress/coaching meetings with trainees, as well as other agency meetings, as assigned.
• Manage attendance roster and facilitate daily communication with absent trainees.
• Maintain and build relationships with community organizations and case workers.
• Actively participate in community events and build awareness within the community.
• Track data, perform data entry and outcome tracking, and report trainee progress to other programs, as applicable.

Requirements:

• Passion for working with a diverse population and unshakable belief in the potential of our trainees’ ability to become self-sufficient.
• Demonstrated customer service experience.
• Strong computer skills including proficiency with Microsoft Office applications and ability to navigate database applications.
• Reliable transportation.
• Excellent communication skills and the ability to build positive, professional relationships.
• Ability to manage multiple priorities while demonstrating attention-to-detail in reporting, documentation, etc.
• Ability to work both collaboratively and independently.
• Ability to adapt and maintain flexibility in a fast-paced and changing environment.

What we offer:

• Retirement Plan- employer contribution of 4% of gross salary for 403b and additional 2% match option.
• Generous Vacation and Sick Leave.
• 11.5 Paid Holidays.
• Childcare Discount.
• Professional Development.
• Education Awards.

This is a 20 hour per week non-exempt position with an hourly wage range of $17.79 - $18.75.

We are an equal-opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status, or any other protected class.

Drugfree Workplace.