Success and Solutions Lead, Nova

Hard Yaka; New York (NY); On-site; USD 153,000 - 187,000; Full time

Benefits offered by this job

Equity package

Total Rewards package

Job summary

AngelList is hiring a Success & Solutions Lead to own the customer side of Nova, the payments network for private markets. You'll start by supporting customers hands-on, learn where things break, and build systems that replace manual work.

Based in New York City, the role will evolve as the business scales. You will manage the Solutions team, report to the Head of Customer Relations, and work closely with Nova's GM.

Qualifications

• 6+ years in strategy and operations, business operations, or consulting with 3+ years as an operator at a scaling company.
• Experience leading teams without direct authority and driving cross-functional work.
• Built workflows, systems, automations, or AI agents to create leverage for business.
• Onboarded customers on complex products, preferably in fintech/payments/financial services.
• Made hard decisions with customers when playbooks did not exist.

Responsibilities

• Own the entire surface area of customer support, from direct ticket handling to self-serve and automations.
• Design the organization, systems, and instrumentation for lean and efficient operations.
• Grow payment volume and verified identities by expanding fund admins' and GPs' usage of Nova.
• Own onboarding and enablement for fund admins and their funds.
• Ensure seamless service delivery to investors to build trust among customer segments.
• Be the voice of the customer with tight feedback loops to Product, Engineering, Partnerships, and Banking Operations.

Skills

Strategy & operations

People management

Cross-team collaboration

Process design / automation

Job description

About AngelList

Private markets are the new public markets. The most important companies of this era are private, and almost no one can own them. What's missing is the financial system public markets spent a century building: exchanges, custodians, brokers, and ways for ordinary people to buy in. Private markets, now $28T, never had the equivalent. AngelList is building it.

The last decade of structural innovation in venture happened here: syndicates, SPVs at scale, Rolling Funds, scout programs. Today we have $200B+ in assets and 30,000+ startups funded on our platform. The rest of private markets is next. Funds is the software and services behind private funds, Nova is the banking network, Meridian is the wealth platform for accredited investors, and USVC is the brand behind a registered fund that lets anyone invest in venture.

Working here means an unusual amount of agency on a problem that matters. Titles are closer to suggestions, and there are about 200 of us building what private markets never had. Come build it with us.

About the role

Nova is the payments network for private markets. Inside AngelList, it's moved $90B between funds and investors over five years. Now we're expanding it to the rest of venture, private equity, and real estate by partnering with the fund admins who serve them.

We're hiring a Success & Solutions Lead to own the customer side of that network. You'll start by supporting customers hands-on, learn where things break, and build the systems that replace manual work. Expect the role to change considerably over the course of the first year as the business scales. You'll manage our Solutions team, report to our Head of Customer Relations, and work closely with Nova's GM. This role is based in New York City.

Responsibilities

• Own the entire surface area of customer support, from direct ticket handling to self-serve and automations.
• Design the organization, systems, and instrumentation that allow Nova to operate leanly and efficiently.
• Grow payment volume and verified identities by expanding how fund admins and their GPs use Nova.
• Own onboarding and enablement for fund admins and their funds.
• Ensure seamless service delivery to investors to build trust among our customer segments.
• Be the voice of the customer, keeping tight feedback loops with Product, Engineering, Partnerships, and Banking Operations.

You have

• 6+ years in strategy and operations, business operations, or consulting, including 3+ as an operator at a company that scaled
• Managed people and drove work across teams without direct authority
• Built workflows, systems, automations, or AI agents that created leverage for you and the business
• Onboarded customers on a complex product, ideally in fintech, payments, or financial services
• Made the hard call with a customer when there was no playbook

Working Here

If you don’t meet every requirement above, we still encourage you to apply. We value complementary strengths and operators who learn by doing.

Compensation:
The compensation for this role includes a competitive base salary, performance based variable component up to 20%, benefits, and an equity package. The base salary for this role is $170,000+ annually but actual will vary based on a number of factors including a candidate’s professional background, experience, and location. Full details about our Total Rewards package will be provided during the recruitment process.

Benefits:
We support your life both in and outside of work.
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What Guides Us:
At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape what we work on and how we create impact. If the below resonate, we'd love to have you with us.
Our beliefs
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AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.