Success Analytics Engineer

Coderabbit; Boston (MA); On-site; USD 117,000 - 195,000; Full time

Job summary

CodeRabbit is seeking a founding engineer for the team's data and automation tooling. You will build pipelines, scoring jobs, and services turning product and business data into customer-facing motions, and support the data layer behind the team’s internal tools.

You’ll work from a written technical spec and prototypes, bringing the system to production. 4+ years in data/backend roles with production data warehouse experience and AI workflow design are highly valued.

Qualifications

• 4+ years in data, analytics, or backend engineering.
• Production data warehouse experience (SQL, dbt or similar, Python).
• Built and operated scheduled pipelines and webhook-driven services.
• Taken a product from development through production deployment and operated it live.
• Worked with customer success tooling: CS platforms, CRM, marketing automation, or support systems.

Responsibilities

• Build pipelines from billing, product telemetry, support, and CRM into the data warehouse.
• Develop a nightly scoring job that classifies every account and detects meaningful change.
• Create a realtime service that triages account risk events and routes to automated or human follow-up within minutes.
• Campaign audience syncs with experiment controls built in.
• Digests, reporting views, and the data layer behind the team’s internal console.
• Develop AI workloads where language is the input: classification, extraction, and drafting.

Skills

SQL

dbt

Python

Data pipelines

Production systems

AI workflows

Roadmap execution

Data validation

Tools

CRM systems

CS platforms

Marketing automation

Webhooks

AI deployment tooling

Job description

About CodeRabbit

CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.

We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.

About the team

CodeRabbit is the AI code review platform. The Scaled Success team is responsible for the health of a customer base in the tens of thousands. We run a configuration-driven model of account health and trigger the right motion at the right moment: automated outreach, in-product guidance, or a human conversation. The team is small, senior, and measured on results.

The role

You are the founding engineer for the team's data and automation tooling. You build the pipelines, scoring jobs, and services that turn product and business data into customer-facing motions, and the data layer behind the internal tools the team works from. You work directly with the Director, who is hands-on technical and builds the front end. The design work is complete: you start from a written technical spec and working prototypes, and your job is to make the system run in production.

What you'll build

• Scheduled pipelines from billing, product telemetry, support, and CRM systems into the company's data warehouse
• A nightly scoring job that classifies every account and detects meaningful change
• A realtime service that triages account risk events and routes each one to automated or human follow-up within minutes
• Campaign audience syncs with experiment controls built in
• Digests, reporting views, and the data layer behind the team's internal console
• AI workloads where language is the input: classification, extraction, and drafting, engineered for cost and reliability

Your first 90 days

• Ship the first scheduled pipeline and the account scoring job, validated against existing reporting
• Stand up the realtime triage service with alerting and runbooks
• Support the first automated campaign cycle running on your data, with measurement controls in place

What you'll bring

• 4+ years in data, analytics, or backend engineering, with production data warehouse experience (SQL, dbt or similar, Python)
• You have built and operated scheduled pipelines and webhook-driven services in production
• You have taken a product from development through production deployment and operated it live, with real users depending on it
• You have worked directly with customer success tooling: CS platforms, CRM, marketing automation, or support systems, as a builder or a heavy operator
• Deep experience with AI: designing AI workflows, deploying and operating different models in production, and matching the right model to each task
• You ship on a weekly cadence and can sequence your own work against a written roadmap
• You validate and reconcile your data before anyone has to ask

Nice to have

• Experience with customer success, revenue, or billing data models
• Cost and reliability engineering for AI workloads: caching, batching, structured outputs, and model routing
• You have built internal tools that a team uses daily

How we work

The team runs on measured results. Campaigns ship with control groups, numbers are labeled by source, and every report traces to rules anyone can audit.

OTE for this role is up to $195K. Actual salary will be based on job-related skills, experience, and location.