Substitute Success Coach — Education & Onboarding

00001 Kelly Services, Inc; Miami (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

Kelly Services, Inc. in the United States seeks a Substitute Success Specialist to support and develop our substitute workforce, strengthening relationships with school partners.

This role serves as a resource for substitutes by assisting with orientation, providing ongoing support and coaching, conducting school visits, and gathering feedback. You will assist with orientations, mentor substitutes, conduct check-ins, visit schools, and gather feedback to improve experiences for employees and

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Experience in education, customer service, or employee relations preferred.
• Strong communication and relationship-building skills.
• Ability to collaborate with school administrators, employees, and internal teams.
• Excellent organizational and time-management abilities.
• Comfortable traveling locally to visit schools and attend meetings.
• Proficiency in Microsoft Office and other business systems.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Assist with new substitute employee orientations
• Serve as a mentor and point of contact for substitute teachers and paraprofessionals.
• Conduct regular check-ins with substitute employees to provide guidance, answer questions, and address concerns.
• Visit assigned schools to observe, support, and engage with substitute staff.
• Build and maintain positive relationships with school administrators and staff.
• Gather feedback from schools regarding substitute performance and overall satisfaction.
• Share feedback with leadership and recommend solutions to improve employee and customer experiences.
• Assist in identifying training opportunities and best practices for substitute employees.
• Support recruiting, retention, and employee engagement initiatives.
• Help troubleshoot assignment-related issues and escalate concerns when necessary.
• Promote professionalism, reliability, and excellent customer service among substitute employees.
• Maintain accurate records of school visits, employee interactions, and follow-up actions.

Skills

Communication

Relationship-building

Collaboration

Organization & time management

Travel locally

MS Office

Independent work

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

MS Office

Job description

Kelly Services, Inc. in the United States seeks a Substitute Success Specialist to support and develop our substitute workforce, strengthening relationships with school partners.

This role serves as a resource for substitutes by assisting with orientation, providing ongoing support and coaching, conducting school visits, and gathering feedback. You will assist with orientations, mentor substitutes, conduct check-ins, visit schools, and gather feedback to improve experiences for employees and