Substitute Success Specialist

Kelly Services; Miami (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

Kelly Services in Miami, FL is hiring a Substitute Success Specialist to support and develop our substitute workforce while strengthening relationships with school partners.

You will assist with orientation, provide ongoing coaching, conduct school visits, and gather feedback to ensure a positive experience for both employees and clients. Travel locally is required.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Previous experience in education, customer service, or employee relations preferred.
• Strong communication and relationship-building skills.
• Ability to travel locally to visit schools.

Responsibilities

• Assist with new substitute employee orientations.
• Mentor substitute teachers and paraprofessionals.
• Conduct regular check-ins with substitute employees to provide guidance and address concerns.
• Visit assigned schools to observe, support, and engage with substitute staff.
• Build and maintain positive relationships with school administrators and staff.
• Gather feedback from schools regarding substitute performance and overall satisfaction.
• Share feedback with leadership and recommend solutions to improve experiences.
• Assist in identifying training opportunities and best practices for substitute employees.
• Support recruiting, retention, and employee engagement initiatives.
• Help troubleshoot assignment-related issues and elevate concerns when necessary.
• Promote professionalism, reliability, and excellent customer service among substitute employees.
• Maintain accurate records of school visits, employee interactions, and follow-up actions.

Skills

Communication

Relationship-building

Customer service

Independent work

Time management

Travel locally

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

ATS familiarity

Job description

In Person

United States-Florida-Miami 5775 Blue Lagoon Drive

Full time

JR100352

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Substitute Success Specialist plays a key role in supporting and developing our substitute workforce while strengthening relationships with our school partners. This position serves as a resource for substitute employees by assisting with orientation, providing ongoing support and coaching, conducting school visits, and gathering feedback to ensure a positive experience for both employees and clients.

Key Responsibilities

• Assist with new substitute employee orientations
• Serve as a mentor and point of contact for substitute teachers and paraprofessionals.
• Conduct regular check-ins with substitute employees to provide guidance, answer questions, and address concerns.
• Visit assigned schools to observe, support, and engage with substitute staff.
• Build and maintain positive relationships with school administrators and staff.
• Gather feedback from schools regarding substitute performance and overall satisfaction.
• Share feedback with leadership and recommend solutions to improve employee and customer experiences.
• Assist in identifying training opportunities and best practices for substitute employees.
• Support recruiting, retention, and employee engagement initiatives.
• Help troubleshoot assignment-related issues and elevate concerns when necessary.
• Promote professionalism, reliability, and excellent customer service among substitute employees.
• Maintain accurate records of school visits, employee interactions, and follow-up actions.

Success Measures

• Increased substitute employee retention and engagement.
• Positive feedback from school partners.
• Successful completion of orientation and onboarding activities.
• Timely resolution of employee concerns and issues.
• Strong relationships with school administrators and staff.

Knowledge, Skills and Experience

• High school diploma required; associate or bachelor's degree preferred.
• Previous experience in education, customer service, or employee relations preferred.
• Strong communication and relationship-building skills.
• Ability to collaborate with school administrators, employees, and internal teams.
• Excellent organizational and time-management abilities.
• Comfortable traveling locally to visit schools and attend meetings.
• Proficiency in Microsoft Office and other business systems.
• Ability to work independently while managing multiple priorities.

Preferred Skills

• Coaching and mentoring experience.
• Knowledge of K-12 school environments.
• Strong problem-solving and conflict-resolution skills.
• Passion for employee engagement and customer satisfaction.

The hourly base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$16.83 - $24.04

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. For more information on benefits and perks that may be available to you, visit: Learn about Working with Kelly (US) (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits)

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

Kelly is a team of experts driven by one belief: that the impact of the right person in the right job is limitless. Since inventing the staffing industry, we've spent 80 years helping people find work that enriches their lives and helping organizations build agile, high-performing workforces. Today, we operate across industries and geographies — from education and engineering to science, technology, and beyond — through staffing, outsourcing, and talent supply chain solutions designed to meet organizations wherever they are.

That belief shows up in everything we do. At Kelly, the right opportunity can change everything — for individuals, for businesses, and for the communities around them. No matter where you are in your career journey, you can apply your knowledge and passion to work that matters — contributing to real outcomes, growing your expertise, and helping shape Kelly's future. We're guided by a commitment to inclusion, integrity, and each other, building an environment where your contributions are valued and your impact is felt.