Substitute Library Clerk

City-of-Corvallis,-o; Corvallis (OR); On-site; USD 1,929,000 - 2,342,000; Part time

Job summary

City of Corvallis is seeking on-call Substitute Library Clerks to support branch and delivery operations across Corvallis, Philomath, Alsea and Monroe. Positions have no regular schedule and no guarantee of hours, and incumbents may work at any library location or through delivery services.

Typical duties include circulation, answering questions, shelving, assisting patrons with locating materials, and using library technology.

Qualifications

• High school diploma or equivalent required.
• Two years of library and/or clerical experience preferred.
• Excellent customer service skills and ability to assist diverse patrons.

Responsibilities

• Performs circulation functions and answers patron questions for general information about the Library and its services.
• Checks items in and out, collects fines, issues library cards and places holds.
• Shelves books and other library materials.
• Answers patron questions and makes referrals to librarians and other resources.
• Assists patrons in locating materials and instructs use of print, non-print, and electronic resources.
• Explains library policy and enforces conduct rules.
• May assist with staffing programs and outreach activities.
• May assist patrons with library technology.

Skills

Customer service

Attention to detail

Independent work

Typing (touch typing)

Computer literacy

Communication skills

Education

High school diploma or equivalent

Two years library/clerk experience preferred

Tools

Library software

Online databases

Job description

Provide library services to the community including circulation of materials, assistance in finding materials and information, and the delivery of materials to various locations in Benton County. Provide responsive patron service by assisting in the use of library materials, requests for information and materials from other system collections, and through appropriate referral. Branches are located in Corvallis, Philomath, Alsea and Monroe. These positions are on-call with no regular schedule and no guarantee of a minimum number of hours per week.

• Casual; non-represented position
• On-call substitute position
• No regular schedule or guaranteed hours
• Work at any one of the library locations, or delivery services

Must meet all qualifications and requirements as listed in the Position Description

Substitute Library Clerks may be assigned to one or more of the functions below.

Branches and Main Library

• Performs circulation functions and answers patron questions for general information about the Library and its services.
• Checks items in and out, collects fines, issues library cards and places holds.
• Shelves books and other library materials.
• Answers patron questions and makes appropriate referrals to librarians and other system and community resources.
• Assists public in locating materials through print, non-print and electronic resources and instructs patrons in the use of those materials.
• Explains library policy and enforces the code of conduct.
• Assists with staffing programs and outreach activities.
• May assist patrons in using the Library’s technology or their own technology to access library services.
• May perform building opening or closing tasks.
• May assist with event set up or tear down.

Delivery

• Provides delivery service for library system.
• Delivers books and other materials to patron’s homes and facilities throughout the entire service area.
• Loads and unloads materials.
• Utilizes software that identifies delivery routes.
• Interacts briefly with patrons to accept returned items and answer questions.
• Safely operates and drives to assigned locations using library vehicle to deliver materials.

• Conforms with all safety rules and performs work is a safe manner.
• Delivers excellent customer service to diverse audiences.
• Acts ethically and honestly; applies ethical standards of behavior to daily work activities and interactions. Builds confidence in the City through own actions.
• Maintains effective work relationships.
• Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.

Education and Experience

• High school diploma or equivalent.
• Two years of previous library and/or clerical experience preferred.

Knowledge, Skills and Abilities

• Excellent customer service skills and the ability to deliver excellent customer service to diverse audiences.
• Ability to pay attention to detail. Good ability to understand and follow written and oral instructions.
• Ability to work independently within library system policies and procedures with minimal supervision.
• Accurate keyboarding skills, the ability to type by touch and the ability to use a computer to manipulate and retrieve data. Knowledge of computer operations as they apply to the library.
• Knowledge of computer hardware and software applications used by the position and the ability to instruct patrons in the use of word processing, spreadsheet and electronic communications, and online databases as required to deliver Library services.
• Ability to get along well and maintain effective working relationships with community groups, schools, volunteers, the public and other employees and respond in a timely, respectful, and responsive manner.
• Effective oral and written communication skills.

Special Requirements

• Incumbents assigned to delivery service, must possess and have the ability to maintain a valid Oregon Drivers’ License and driving record that meets City of Corvallis standards. Ability to effectively manage vehicular emergencies.
• Demonstrable commitment to sustainability.
• Demonstrable commitment to promoting and enhancing equity, diversity and inclusion.
• The individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.

Ability to pass a pre-employment background and/or criminal history check.