Substitute Library Assistant

St. Joe County Public Library; South Bend (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading public library is seeking a Substitute Library Assistant to provide exceptional customer service and support patrons at the Help Desk. This on-call position requires a high school diploma, strong communication skills, and the ability to assist with library resources and technology. Ideal candidates should be bilingual (Spanish and English) and experienced in public service roles.

Qualifications

• High school diploma or equivalent required.
• Cash register experience preferred.
• Bilingual (Spanish and English) strongly preferred.

Responsibilities

• Provide hands-on customer service at the Help Desk.
• Assist patrons with use of public computers and library-supported software.
• Participate in training and assist with various projects.

Skills

Customer Service

Bilingual (Spanish and English)

Excellent oral and interpersonal communication skills

Problem solving

Computer troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Mac OS

Job description

Essential Job Functions

The Substitute Library Assistant provides Customer Service assistance to patrons. Under the direction of the Human Resources Assistant, and with an unwavering commitment to diversity, equity, and inclusion, the Substitute Library Assistant will:

1. Provide hands-on customer service at the Help Desk.

2. Assist patrons with use of the Library's public computers, and Library supported software.

3. Assist patrons with directional, basic collection, and Library account questions.

4. Actively participate in training.

5. Assist with various projects under the guidance of the Agency/Department Manager.

6. Perform other similar duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• Cash register experience preferred.
• Previous work experience in a public library or retail preferred.

Hours

• This is an “On Call” position, with no regularly scheduled hours. The person will be asked to work at least one four or eight hour shift (mornings, afternoons or evenings, on weekdays, Saturdays, or Sunday afternoons), per bi-weekly pay period.

Wages

Starting/Hiring Range: $15.91- $19.10, Hourly

Total Salary Range: $15.91- $22.28, Hourly

Requirements

• Bilingual (Spanish and English), strongly preferred.

• Willingness to adapt to changes in the work environment.

• A strong commitment to excellent and genuine customer service.

• Excellent oral and interpersonal communication skills.

• Strong competence and experience using and troubleshooting computers, software, office equipment, and mobile devices. Advanced knowledge of Internet browsing, Microsoft Office, Google Suite, and Windows and Mac OS.

• Physical agility and strength to bend, reach, and carry library materials (20-25 lbs.)

• Maintain patron and staff confidentiality.

• Dependability, punctuality, and good work habits.

Ability to

• Work harmoniously and cooperatively with co-workers and patrons.

• Problem solve in a professional manner with Library patrons and co-workers.

• Work independently and as a team player.

• Work patiently and creatively with all ages.

• Communicate and interpret the Library’s services, philosophy, and policies to customers in a courteous, friendly, and positive manner.

• Learn the Library’s automated system, the Internet, on-line databases, as well as self-service technology.

• Personal transportation and telephone.