Substitute Engineer

Crescent Hotels & Resorts; New York (NY); On-site; USD 47,000 - 68,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Room Attendant/maintenance-focused role in New York City. You will perform general maintenance tasks to ensure guest comfort and uphold hotel standards, while assisting with routine repairs and preventative maintenance.

The position emphasizes teamwork, guest service, and adherence to safety policies, with compensation aligned to the NYC CBA at $41.79 per hour. This is a substitute/onsite role under the union agreement.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Capable of lifting 25–50 lbs and standing for extended periods.
• Willing to pitch in and help co-workers as part of a team.

Responsibilities

• Perform general maintenance tasks to uphold hotel quality standards.
• Carry out scheduled preventive maintenance and report work orders.
• Check electrical components (air conditioning controls, lighting, TVs) and perform minor repairs.
• Assist with repairs on hotel equipment including small appliances, kitchen and laundry gear.
• Service and maintain the pool area, including chemical adjustments and filter cleaning.
• Maintain exterior areas and curb appeal (snow removal, lawn care, painting, gardening).
• Refurbish furniture and fixtures in guest rooms as needed; repaint or refinish surfaces.
• Respond courteously to guest questions, complaints, and requests to ensure satisfaction.

Skills

English communication

Team player

Physical strength

Job description

Description

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

For some, traveling and being away is fun; however, many travelers miss being home. Out Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay.

What will I be doing?

JOB OVERVIEW:

Perform general maintenance work to ensure hotel maintenance quality standards are achieved and maintained.

ESSENTIAL JOB FUNCTIONS:

1. Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard.
2. Perform preventative maintenance assignments on a scheduled basis (e.g., "room care").
3. Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement.
4. Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment.
5. Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs.
6. Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening).
7. Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed.
8. Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction.
9. Exposure to extreme temperatures.
10. Operation of heavy machinery.
11. Comply with attendance rules and be available to work on a regular basis.
12. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. Must be able to receive instructions and communicate progress of work assignments.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This is a substitute position under CBA in NYC and the pay rates are in accordance with the job classification under the agreement. Pay rate is $41.79 per hour.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.