Substitute Door Attendant

HEI Hotels & Resorts; New York (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical and dental programs

Vision insurance

Vacation, sick, and holiday programs

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a door attendant for our Renaissance TSQ in Times Square, NYC. You will be the first friendly face greeting guests, assisting with doors, taxis, and guest inquiries while maintaining safety and exceptional service.

The position emphasizes professional appearance, knowledge of the local area, and strong communication. Lifting up to 75 lbs may be required; availability to work flexible hours is expected.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• Maintain professional appearance and guest communication.
• Knowledge of the hotel and city.
• Ability to lift and move luggage up to 75 lbs.
• Strong verbal and written communication.

Responsibilities

• Open doors and greet guests.
• Hail taxis as needed.
• Answer questions about local attractions and events.
• Acknowledge VIP and repeat guests by name.
• Assist with luggage and escort guests to front desk.

Skills

Professional appearance

Guest service

Verbal communication

City knowledge

Lifts 75 lbs

Attention to detail

Education

High school diploma or equivalent

Job description

About Us

Sophisticated design, luxurious amenities, bright lights and breathtaking views are just some descriptions of our hotel. Who wouldn't want to be part of it? Immerse yourself in Times Square, heart of New York City. Here at the Renaissance TSQ, we are like a big work family embracing each other and valuing our diversity.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $18.83 - $25.10 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

The door attendant is the critical first impression of the hotel, and therefore is empowered to create memorable guest experiences.

Essential Duties and Responsibilities

• Open vehicle and hotel doors and greet arriving and departing guests.

• Hail taxis as needed.

• Respond to guest questions and answer information on local attractions, events, and daily activities in the hotel.

• Be aware of V.I.P. and repeat guests and greet them by name.

• Sweep and mop the floor and outside door area to maintain an organized and clean appearance at the hotel front door daily.

• Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the event of an emergency.

• Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• High school diploma or equivalent required.

• Hotel experience preferred.

• Must maintain a professional appearance and manner at all times and communicate well with guests.

• Knowledge of the hotel and the city.

• Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well as Vision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.