Room Service Server

HEI Hotels & Resorts; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Meal benefits

Job summary

The Westin New York Grand Central, operated by HEI Hotels & Resorts, seeks a dedicated Room Service Associate to ensure a positive guest experience by delivering all food and beverage orders with care. You will uphold sanitation standards and deliver VIP amenities, working closely with hotel teams to meet guest expectations.

Ideal candidates communicate well, handle cash responsibly, and can lift/move items up to 100 lbs.

Qualifications

• Hotel or hospitality experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry up to 100 lbs on a cart with or without accommodations.
• Ability to transport large trays weighing up to 30 lbs with or without accommodations.
• Effective verbal and written communication; adaptable to diverse audiences; hourly rate $17.66-$23.55

Responsibilities

• Set up and deliver all food and beverage orders per guidelines.
• Conduct floor sweeps and retrieve trays to maintain sanitation.
• Set up and deliver VIP amenities.
• Service hospitality suites following Banquet Event Orders and policies.
• Complete shift side work per hotel operating policies.
• Respond to guest needs and report to shift supervisor.
• Perform cash handling in line with company policies.
• Attend on a regular basis and be available as required.
• Perform other duties as assigned.

Skills

Guest communication

Physical stamina

Cash handling

Food/beverage service

Team coordination

Job description

life insurance, vision insurance, 401(k)

United States, New York, New York

Sep 14, 2026

About Us

It’s Your Moment to Rise. Start Your Journey with us at the The Westin New York Grand Central and discover a place where you're given a choice to not just get up and go to work, but rise. To feel empowered by career growth opportunities in a people‑first environment. And to work together to enhance the well-being of our guests, our communities and each other. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. Discover our team spirit during Monthly Town Hall Celebrations, rejuvenation during all shifts with complimentary breakfast, lunch and dinner. If you're someone who is positive, adaptable and intuitive, and has a genuine interest in the well‑being of others around you, we invite you to discover how at The Westin New York Grand Central, together we can rise.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $17.66 - $2,355.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.

• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

• Set up and deliver all VIP amenities.

• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.

• Complete all shift side work as outlined in the hotel's operating policies and procedures.

• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.

• Perform all cash handling responsibilities in accordance with company policies and procedures.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Ability to communicate well with guests.

• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.

• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Hourly rate $17.66-$23.55

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.