Substitute Bar Server

Mandarin Oriental; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

MOstay benefits

Health benefits

Retirement plans

Job summary

Mandarin Oriental New York is seeking a Substitute Bar Server to join our Food and Beverage team at The Bar. Based in NYC, you will support the bar operation, assist guests with menu selections, and ensure flawless service in a luxury setting.

You will maintain cleanliness, handle orders in the POS, respect liquor regulations, and work as part of a close-knit team to deliver legendary experiences. A minimum of 3 years in a luxury bar role is required, with excellent English and guest-focused

Qualifications

• Reading, writing and oral proficiency in the English language.
• Minimum 3 years’ experience in similar position in luxury setting.
• Excellent communication and organizational skills.
• Knowledge of cocktails and wine.

Responsibilities

• Greet guests in a friendly and courteous manner and explain any specials cocktails.
• Record details of orders and ensure accuracy; deliver with appropriate condiments.
• Maintain the service area clean and organized; keep tables wiped down.
• Adhere to all state, federal and corporate liquor regulations; monitor for minors and intoxicated guests.
• Set up and close out service areas; assist with side work and restock supplies.
• Enter and close out sales in POS; ensure final bill accuracy.

Skills

English proficiency

Customer service

Bartending knowledge

Attention to detail

Job description

Mandarin Oriental New York is looking for a Substitute Bar Server to join our Food and Beverage team in our exciting new outlet The Bar.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath‑taking views of Manhattan and Five‑Star hospitality. Luxurious amenities include MO Lounge, all‑day dining overlooking Central Park and the Manhattan skyline; a 14,500 square‑foot Five‑Star Mandarin Oriental Spa; and a state‑of‑the‑art fitness center with a 75‑foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square‑foot pillar‑less ballroom with three walls of windows overlooking Central Park.

About The Job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York the Substitute Bar Server maintains all dining room environment and equipment clean and tidy, assists guests when they have questions about the menus offerings, and takes order from guests, anticipates guests’ needs and addresses them accordingly.

Substitute Bar Servers reports to the The Bar Manager/Food and Beverage Manager.

As Substitute Bar Server, you will responsible for the following duties:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Retrieve supplies at beginning of shift from C2 and other areas as required for service
• Retrieve wines and other beverages from wine racks and other storage
• Retrieves completed food and/beverage orders from kitchen or bar; confirms accuracy of order and delivers to guests with appropriate condiments. When serving beverages, abides by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Checks assigned station (which will rotate weekly) before, during and after shift for proper set up and cleanliness
• Work in a team effort with other Bar servers and Bar bartenders regardless of sections to ensure legendary quality experience for all internal and external guests.
• Greets guests in a friendly and courteous manner and explain any specials cocktails
• Records the details of the order from guests, repeating as necessary, to check for accuracy.
• Remain attentive to guests’ allergy and dietary restrictions, ensuring all orders comply with their needs and are communicated accurately to the kitchen and bar teams
• Replenishes beverages as necessary and checks with guest for overall satisfaction
• Presents the check to the guest in a timely and anticipatory manner, then collects and processes payment.
• Maintain the service area clean and organized by keeping chairs and banquettes free of debris and ensuring tables are properly wiped down
• Vacuum around tables and service area as needed after each service
• Make sure that all silver and glasses are wiped and spotless
• Ensure the snack station is properly set and table lights are in place prior to guest arrival
• Mark tables appropriately to food order for each course
• Enter and close out all sales in POS without errors. Double check list of items before “sending”
• Make sure that all product served are accounted for on the final bill before presenting it.
• Set up tables according to Bar Manager / F&B Manager communication
• Up keep and clear tables between courses throughout the service
• Make sure that all product served are accounted for on the final bill before presenting it.
• Verify guest satisfaction with each table during each course served
• Anticipate guest needs, as to where guests will never have to ask for anything
• To wish each and every guest a warm farewell and thank them for coming
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Responsible for closing all guest checks daily to ensure accurate billing and avoid any open transactions
• Perform all opening duties to set up for successful service and closing duties to set up for next day service
• Follow all Forbes and LQE Standards of service at all times

Additional Duties And Responsibilities

• Report all suspicious persons or activities and hazardous or unsafe conditions to the management
• Follow TIPS standards for service of alcoholic beverages
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently
• Maintain the cleanliness of service areas at all the time
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
• Respond to all guest questions. Provide guest assistance, direction and information as requested when working in public areas
• Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails.
• Demonstrate thorough knowledge of the cocktail menu, the overall bar concept, and all beverages offered
• Set up side station and complete all side work daily
• Assist MO Lounge cocktail server in lounge when necessary
• Assist Food and Beverage coordinator in seating guests when necessary
• Perform any general cleaning task as needed, perform a variety of other duties as assigned
• Attend all food and beverage training classes
• Following the posted opening and closing duties and side work sheet
• Attend daily pre meal/communication meeting
• Attend monthly department meeting
• Generate a good atmosphere

As Substitute Bar Server, We Expect From You

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others.
• Work in a safe, prudent, and organized manner.
• Have an in-depth knowledge of food and preparation.
• Have a good knowledge of wine.
• Have a excellent knowledge of mixed drinks and cocktails
• Be able to relate to all levels of guests and management.
• Have a minimum of 3 years’ experience in similar position in luxury setting.
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills.
• Maintain a clean and healthy personal hygiene and grooming.
• Be able to consistently delight and satisfy our guest.
• Have the ability to handle guest requests in a detailed manner.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay And Benefits

• Pay $17.95 to $23.93 hourly- commensurate with experience and the IWA guidelines
• A competitive benefits package offered through the Employee Benefits Fund

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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