Benefits Administrator

Mandarin Oriental; New York (NY); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Learning & Development

MOstay program

Health & Wellness benefits

Retirement plans

Job summary

Mandarin Oriental New York is seeking a Benefits Administrator to join the People and Culture team. You will administer health and welfare benefits, maintain the HRIS, and support Colleague Relations activities and events for MONYC.

Based in NYC, the role reports to the Director of People and Culture and requires 2–4 years in HR with benefits expertise. A luxury-hospitality background is preferred and bilingual skills are a plus.

Qualifications

• 2–4 years in Human Resources.
• Comprehensive knowledge of employee benefits.
• Previous luxury‑environment experience preferred.
• Knowledge of NYHTC Union Reporting.
• Ability to coordinate multiple tasks across departments.
• Proficiency with HRIS/Workday and MS Office.
• Strong communication, problem solving and planning skills.
• Bi‑lingual is a plus but not required.

Responsibilities

• Maintain MONYC health & welfare benefits (medical, dental, vision, etc.).
• Update and communicate information in HRIS and to colleagues/vendors.
• Handle daily Colleague Relations operations and events.
• Deliver Benefits Orientation for new colleagues.
• Process I‑9 compliance and termination paperwork.
• Prepare reports for turnover, retention, and MOHG.
• Coordinate Benefits enrolment and monthly/weekly reports.

Skills

HR experience

Benefits knowledge

Communication skills

Problem solving

Stamina & flexibility

Bilingual a plus

Tools

Workday

Microsoft Word

Excel

PowerPoint

Job description

Mandarin Oriental New York is looking for a Benefits Administrator to join our People and Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath‑taking views of Manhattan and Five‑Star hospitality. Luxurious amenities include MO Lounge, all‑day dining overlooking Central Park and the Manhattan skyline; a 14,500 square‑foot Five‑Star Mandarin Oriental Spa; and a state‑of‑the‑art fitness center with a 75‑foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square‑foot pillar‑less ballroom with three walls of windows overlooking Central Park.

About The Job

Based at the Mandarin Oriental New York within the People and Culture Department in New York City, the Benefits Administrator will be responsible for administering health and welfare benefits offered by Mandarin Oriental New York. Maintain and update the HRIS system and communicate related information to colleagues and vendors. This role will also include the day‑to‑day operations for all Colleague Relations to include the delivery of all Colleague Events throughout the year.

The Benefits Administrator reports to the Director of People and Culture.

As the Benefits Administrator, you will be responsible for the following duties:

• Maintain of all MONYC sponsored health & welfare benefits such as but notlimited to: Medical, Dental, Vision, 401(k), LTD, STD, COBRA, Disability, and Unemployment Insurance & Worker’s Compensation. Parental leave
• Conduct bill reconciliations monthly for all insurance providers ensuring totalaccuracy
• Track, input and maintain all individual colleague benefits information within HRIS System and Health Benefits Fund
• Attending risk management meetings and tracking colleague incidents and retraining.
• Maintains and organizes in a clear manner a filing process of necessary paperwork to include enrolment processing.
• Organizes, controls, and maintains monthly Benefits Enrolment for all eligible colleagues.
• Reports to insurance providers any additions, changes or revisions of benefit coverage as informed by colleague.
• Responsible to present Benefits Orientation for all new colleagues as part of the MONYC Orientation program.
• Maintains process and updates I-9 compliance
• Ensure all termination paperwork is properly completed (i.e. exit interviews, return of all hotel issues property. Locker inventory, cancellations of any colleague benefits.
• Responsible in the preparation of all necessary reports to MOHG regarding turnover, retention, etc.
• Responsible for all Colleague Relations programs to inclusive Colleague of the Quarter, holiday celebrations and functions in which the hotel participates.
• Work as a liaison with our Company sponsored “charity of choice”. Getting the colleagues involved and participation.
• Active role in the delivery of MOHG Colleague Opinion Survey.
• Responsible for the monthly and weekly reports that are filed with the Hotel Trades Council as well as layoffs and reduced work weeks working closely with the Payroll Manager for accuracy.
• Handles inquiries from colleagues related to all benefits that MONYC offers such as claims processing, changes in dependants’ changes in personal information, questions about specialists, primary care physicians and changes to 401(k) contributions or allocations.
• Facilitate and monitor transportation program.
• Controls process of any Leave of Absence to include Short and Long-Term Disability claim, Worker’s Comp, FMLA/PFL
• Monitors and controls the successful use of Worker’s Compensation Administration.
• Maintains and updates policies, procedures, and contingency plans.
• To have an intricate roll in MONYC Safety Committee. Works closely with Director of Security regarding any new updates, developments, and awareness regarding safety issues.
• Support assistance for MOComp/ MORate processes.
• Overseeing cultural and diversity events throughout the year

NOTE: The above is not an all‑inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As The Benefits Administrator, We Expect From You

• A minimum of 2-4 years in Human Resources.
• Comprehensive knowledge of employee benefits
• Previous experience in luxury environment
• Previous experience with NYHTC Union Reporting
• Knowledge of different department within a hotel setting
• Must possess ability to coordinate with multiple tasks.
• Computer literacy to include Workday, Microsoft Word, Excel, PowerPoint, etc.
• Excellent communication skills both written/verbal
• Problem solving and Action Plan formulation
• Requires high levels of interact with all members of staff. Exchanging ideas, information, and opinions with others to formulate programs and arrive jointly at decisions, conclusions, and solutions.
• Possess high degree of stamina, agility, and flexibility
• Able to present themselves with an uplifting personality as well as present a high degree of confidentially.
• Bi-lingual communication a plus but not required

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits

• $38.00-$41.00 per hour
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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