Substitute Backstage Door Staff Substitute Box Office Staff

The Shubert Organization; New York, Cary (NY, NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the entertainment sector is seeking a dedicated Security and Box Office Associate. This role involves ensuring the safety of the theatre, providing exceptional customer service, and assisting with ticket sales. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to work under pressure. Join a dynamic team where your contributions will enhance the overall experience for visitors and staff alike. This is a fantastic opportunity to be part of a vibrant environment that values reliability and customer satisfaction.

Qualifications

• Must provide superior customer service and communicate effectively.
• Experience with box office operations and ticket selling is preferred.

Responsibilities

• Ensure authorized access to the theatre and provide customer service.
• Assist with ticket purchases and adhere to auditing requirements.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Ability to Work Under Pressure

Punctuality

Math Skills

Education

Union Membership (Local 306 or 751)

Tools

Excel

STAR Ticketing System

Job description

Security Responsibilities

1. Ensure that only authorized personnel have access to the theatre via the stage door.
2. Provide superior customer service to show personnel and house staff.
3. Meet and greet visitors, verify authorization, and announce them.
4. Sign in all vendors, verify authorization, and control entry.
5. Sign for all packages and deliveries, ensuring prompt pickup.
6. Safeguard all keys; follow proper sign-in/out procedures.
7. Conduct periodic rounds of the property, especially before locking up, to ensure all equipment and faucets are turned off.
8. Disarm or engage the theatre alarm system and communicate with the Security Department.

Qualifications and Skills

• Superior customer service skills
• Excellent communication skills
• Responsive and friendly disposition
• Punctual and reliable
• If not a member of Local 306, must apply within 31 days of hire

Compensation

Salary: $329.61 per day, $1,977.68 per week (6 days)

Box Office Responsibilities

• Providing exceptional customer service at the box office
• Assisting customers with ticket purchases and general inquiries
• Adhering to all box office auditing requirements

Additional Requirements

• Some experience with box office/ticket selling
• Good customer service and communication skills (verbal and written)
• Attention to detail and strong math skills
• Ability to prioritize multiple tasks
• Familiarity with Excel
• Ability to work under pressure and maintain composure
• Ability to work independently and closely with others
• Union membership: either a Local 751 member or must apply upon hire

Preferred Experience

• Experience with the STAR ticketing system