Substation Automation Technical Support Engineer

Siemens; Wendell (NC); Hybrid; USD 102,000 - 176,000; Full time

Job summary

Siemens is seeking a Substation Automation Support Engineer in Wendell, NC with remote work options.

The role provides technical support for SICAM, SIPROTEC, and RUGGEDCOM product lines, plus development of automation and SCADA systems, using SICAM SCC and 230. Expect 30–50% travel to customer sites and collaboration with global engineering teams to ensure timely resolutions.

Qualifications

• Bachelor’s degree.
• 3+ years of experience in automation, SCADA, or substation automation systems.
• Proficient in SICAM SCC and SICAM 230.
• Open to 25-50% travel.
• Must be eligible to work in the US with no sponsorship now or in the future.

Responsibilities

• Provide technical support for internal and external customers using Siemens SICAM, SIPROTEC, and RUGGEDCOM product lines.
• Develop automation, control, and SCADA systems based on single-line diagrams, schematics, signal lists, and project documentation.
• Develop SCADA applications using Siemens SICAM SCC and SICAM 230.
• Develop customized automation logic using SICAM TOOLBOX, DEVICE MANAGER, and DIGSI engineering software.
• Design, configure, and integrate systems using IEC 61850, DNP3, IEC 60870-5-101/103/104, Modbus, OPC UA/DA, ICCP, SNMP, PRP, HSR, RSTP, PTP, SNTP.
• Perform FAT, SAT, commissioning, troubleshooting, and system integration for substations and industrial automation.
• Develop reusable engineering templates, standards, and work instructions to improve efficiency and quality.
• Troubleshoot automation and communication systems using engineering tools such as DIGSI 4/5, SICAM TOOLBOX, SICAM Protocol Test System, and SIPROTEC Digital Twin.
• Support software upgrades, migrations, system expansions, and lifecycle maintenance.
• Manage technical support cases from analysis to resolution; coordinate across engineering teams.
• Coordinate escalated technical cases with Siemens Global HQ; work with global teams to resolve issues.
• Report process and tool inefficiencies; recommend continuous improvement initiatives.
• Travel to customer sites for commissioning, support, troubleshooting, and field activities; 30–50% travel.

Skills

Automation experience

SCADA

Substation automation

SICAM SCC

SICAM 230

Travel willingness

Education

Bachelor’s degree

Tools

DIGSI 4/5

SICAM TOOLBOX

SICAM Protocol Test System

SIPROTEC Digital Twin

Job description

Job Family: Electrical Products

Req ID: 520859

Position Title: Substation Automation Support Engineer

Location: Wendell, NC (Remote)

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

You will make an impact with the following responsibilities:

• Provide technical support for internal and external customers using Siemens SICAM, SIPROTEC, and RUGGEDCOM product lines.

• Develop automation, control, and SCADA systems based on single-line diagrams, schematics, signal lists, and project documentation.

• Develop SCADA applications using Siemens SICAM SCC and SICAM 230.

• Develop customized automation logic using SICAM TOOLBOX, DEVICE MANAGER, and DIGSI engineering software.

• Design, configure, and integrate systems using IEC 61850 (MMS, GOOSE, Process Bus), DNP3, IEC 60870-5-101/103/104, Modbus RTU/TCP, OPC UA/DA, ICCP, SNMP, PRP, HSR, RSTP, PTP, and SNTP.

• Perform Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), commissioning, troubleshooting, and system integration for electrical substations and industrial automation systems.

• Develop reusable engineering templates, standards, and work instructions to improve engineering efficiency and project quality.

• Troubleshoot automation and communication systems using engineering tools such as DIGSI 4/5, SICAM TOOLBOX, SICAM Protocol Test System, and SIPROTEC Digital Twin.

• Support software upgrades, migrations, system expansions, and lifecycle maintenance activities.

• Manage technical support cases from initial analysis through resolution, coordinating activities across engineering teams while serving as the primary technical interface with customers.

• Coordinate escalated technical cases with Siemens Global Headquarters (HQ), working directly with global engineering teams to investigate complex issues, validate solutions, and ensure timely resolution.

• Report process and tool inefficiencies and recommend continuous improvement initiatives.

• Travel to customer sites for commissioning, technical support, troubleshooting, and field activities, with 30% to 50% travel expected based on business and project needs.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree.

• 3 plus years of experience in automation, SCADA, or substation automation systems for generation, transmission, distribution, or industrial facilities.

• Proficient in using Siemens SICAM SCC and SICAM 230.

• Open to 25-50% travel.

• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• SEL protective relays and SEL engineering software.

• SEL RTAC configuration, programming, and commissioning.

• Siemens SIMATIC PLC programming using TIA Portal.

• WinCC Flexible and Siemens HMI development.

• Industrial automation systems and PLC/HMI integration.

• Experience with data centers, power utilities, or industrial automation projects.

• Knowledge of cybersecurity concepts and industrial networking.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $102,459 - $175,644. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#Remote #LI-AB1 #transformtheeverydaywithus #siemens #substationautomationsupportengineer #supportengineer #substationengineer #electricalproducts

$102,459 $175,644 10%

Organization: Smart Infrastructure

Job Type: Full-time

Category: Engineering