Substance Use Navigator, FT Days

PIH Health Hospital; Los Angeles (CA); On-site; USD 32,000 - 54,000; Full time

Job summary

PIH Health Hospital is seeking a care navigator to support a statewide MOUD access initiative in the Los Angeles area. The role involves brief patient assessments, linking to MOUD programs, and expediting MOUD clinic appointments while serving as the primary coach and maintaining ongoing contact with patients.

Ideal candidates will understand SUD as a medical condition, demonstrate strong communication, and be committed to culturally competent care, including outreach to diverse communities.

Qualifications

• High School Diploma or GED.
• Minimum 1 year in substance abuse treatment services.
• LA City Fire Card within six months of employment.
• Preferred: Certification from a recognized certifying organization in substance abuse treatment.

Responsibilities

• Conduct initial brief assessments and link patients to MOUD clinics.
• Introduce patients to MOUD programs and services.
• Expedite appointments at MOUD-capable clinics.
• Serve as primary coach for clients and maintain ongoing contact.
• Assist access to financial counseling, primary care, mental health, social services, and residential treatment facilities.

Skills

MOUD linkage

Communication skills

Nonjudgmental

SUD understanding

Cultural competence

Spanish

Diversity outreach

Confidentiality

Education

High School Diploma or GED

Tools

Mainframe computers

Job description

The navigator is a care coordinator and an integral team member of a statewide initiative to improve access to Medication for Opioid Use Disorder (MOUD). Navigators conduct initial brief assessments, introduce patients to MOUD programs and services, expedite appointments at MOUD-capable clinics, serve as the primary coach for their clients, and maintain ongoing contact with their panel. They also assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrated skill in patient brief assessment and linkage to MOUD clinics.
• Strong communication skills, verbal, non-verbal, written and oral.
• Nonjudgmental, energetic, positive approach to assisting patients with Substance Use Disorder (SUD)
• Understanding of SUD as a medical condition and the role of MOUD in treatment and harm reduction. Adherence to an abstinence-based social model that is unsupportive of MOUD is not aligned with the goals of this position.
• Interest/proficiency in working with individuals recently released from incarceration, homeless individuals and other marginalized populations.
• Able to interact with patients in a culturally relatable manner. Any additional ability to communicate in languages spoken in local community such as Spanish, Tagalog, Hmong, etc. helpful
• Preference for applicants with connections to, and reflecting the diversity of, the local community.
• Respect for patient confidentiality and privacy.
• Excellent written and verbal communication skills.

Required Experience

Required:

• High School Diploma or GED
• Minimum of 1 year in substance abuse treatment services
• LA City Fire Card within six (6) months of employment

Preferred:

Registered or Certification from a recognized certifying organization, agency, or board evidencing training or expertise in areas appropriate to substance abuse treatment.

• Proficiency with main-frame and personal computers.
• Registration or Certification from a recognized certifying organization, agency or board evidencing training or expertise in areas appropriate to substance abuse treatment preferred.

Address
1225 Wilshire Boulevard

Salary
23.00-38.55

Shift
Days

Zip Code
90017