Substance Abuse Case Manager - PACT

Eliot Community Human Services, Inc.; Everett (MA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive Benefits

401(k) with employer match

Wellness & Family Support

Life and AD&D insurance

Tuition reimbursement

Job summary

Eliot Community Human Services, Inc. is seeking a Substance Abuse Case Manager to join our PACT team. The role emphasizes primary case management, individualized substance use treatment, and recovery‑oriented care for adults with serious mental illness.

The ideal candidate will facilitate dual diagnosis groups, provide integrated treatment, and participate in assessments with the team. Schedule includes rotating on-call coverage and on-site work in Massachusetts.

Qualifications

• Bachelor's degree in Psychology, Social Work or related field is required.
• Experience working with adults with substance abuse disorders is required.

Responsibilities

• Act as primary case manager for identified clients, providing targeted support and interventions.
• Provide individual and group substance use treatment and support.
• Participate in assessments and treatment planning with clients and the team.
• Ensure consumer safety by implementing crisis intervention techniques when necessary.
• Utilize a team based approach to support and services, collaborating with colleagues and actively participating in daily meetings.
• Participate in rotating on-call coverage and evening shifts to ensure 24/7 support for clients.

Skills

Group facilitation

Substance use treatment

Crisis intervention

Education

Bachelor's degree in Psychology, Social Work or related field

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot is seeking a strong, experienced Substance Abuse Case Manager to join our Program for Assertive Community Treatment (PACT) team. PACT is an evidence-based model that provides comprehensive treatment, rehabilitation, and support to adults with severe and persistent mental illness.

The ideal candidate will demonstrate a strong ability to develop and facilitate dual diagnosis groups, as well as provide individualized substance use treatment and support. A thorough understanding of twelve step programs is required. Candidates must also possess demonstrated knowledge of principles related to consumer empowerment and recovery-oriented care.

Responsibilities:

• Act as primary case manager for identified clients, providing targeted support and interventions.
• Provide individual and group substance use treatment and support.
• Participate in assessments and treatment planning with clients and the team.
• Ensure consumer safety by implementing crisis intervention techniques when necessary
• Utilize a team based approach to support and services, collaborating with colleagues and actively participating in daily meetings.
• Participate in rotating on-call coverage and evening shifts to ensure 24/7 support for clients

Qualifications:

• Requires a Bachelor's degree in Psychology, Social Work or related field
• Experience working with adults with substance abuse disorders

Schedule: Monday-Friday 8am-4pm with a standing 12pm-8pm shift, including rotating weekends and on-call.

Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase

$48,000 - $48,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.