Subscription Operations Specialist (Remote - US)

Jobgether; United States; Remote; USD 48,000 - 72,000; Full time

Job summary

A leading talent matching platform is seeking a Subscription Operations Specialist to manage subscription lifecycles, ensuring customer satisfaction. This role requires 1-3 years of experience in collections or customer support and offers a fully remote working environment. Candidates must possess strong negotiation and analytical skills. Benefits include generous health insurance, a competitive PTO package, and a salary ranging from $48,000 to $72,000, depending on experience.

Benefits

Health, dental, and vision insurance options

Generous PTO package

401(k) with company match

All necessary equipment provided

Qualifications

• 1-3 years of experience in collections, billing, or customer support roles.
• Strong negotiation skills to manage subscription renewals and contract discussions.
• Excellent analytical, organizational, and attention-to-detail abilities.
• Ability to adapt, multitask, and manage deadlines in a dynamic, fast-paced environment.

Responsibilities

• Manage subscription lifecycles including renewals, downgrades, and cancellations.
• Serve as a liaison between customers and internal teams.
• Identify operational inefficiencies and explore automation opportunities.
• Develop expertise in product offerings for contract adjustments.

Skills

Negotiation skills

Analytical skills

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Excel

Subscription billing platforms

Job description

Subscription Operations Specialist (Remote - US)

Subscription Operations Specialist (Remote - US)

This range is provided by Jobgether. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $72,000.00/yr

This position is posted by Jobgether on behalf of Bloomerang. We are currently looking for a Subscription Operations Specialist in the United States.

This role is ideal for a detail-oriented and customer-focused professional who enjoys working directly with clients to manage subscription lifecycles, from renewals to cancellations. You will serve as a critical point of contact for customers, ensuring their needs are met while balancing company processes and policies. Collaborating with cross-functional teams, you will help optimize subscription operations, identify process improvements, and implement solutions that enhance efficiency. The role combines negotiation, analytical thinking, and product expertise, offering the opportunity to contribute meaningfully to the organization's mission while developing your skills in subscription management and operations. This is a fully remote, full-time position in a supportive, mission-driven environment.

Accountabilities

• Manage subscription lifecycles including renewals, downgrades, and cancellations, ensuring a smooth and accurate customer experience
• Serve as a liaison between customers and internal teams such as sales and customer support to resolve subscription discrepancies
• Develop deep expertise in product offerings and bundled solutions to facilitate contract adjustments and optimize outcomes
• Conduct negotiations with customers regarding subscription terms and adjustments, balancing customer satisfaction with business goals
• Identify operational inefficiencies and explore automation opportunities to improve subscription management processes
• Maintain accurate records in the billing system, including customer contracts, subscription changes, and renewal documentation
• Collaborate with internal stakeholders to support process improvements, reporting, and data-driven decision-making
  
  
  

Requirements

• 1-3 years of experience in collections, billing, or customer support roles
• Strong negotiation skills to manage subscription renewals and contract discussions
• Excellent analytical, organizational, and attention-to-detail abilities
• Ability to adapt, multitask, and manage deadlines in a dynamic, fast-paced environment
• Strong communication skills, including providing and receiving constructive feedback
• Positive, proactive attitude with a passion for supporting nonprofit organizations
• Willingness to learn and integrate AI tools responsibly to improve operational efficiency
  
  
  

Preferred Qualifications:

• Intermediate to advanced Excel skills, including pivot tables, VLOOKUP, and data visualizations
• Experience with subscription billing platforms
  
  
  

Benefits

• Health & Wellness: Generous health, dental, and vision insurance options, plus access to 24/7 telehealth services
• Time Off: Competitive PTO package with 20 PTO days, 3 flex days, 4 volunteer days, 12 paid holidays, and paid parental leave
• Retirement: 401(k) with company match to help plan for your future
• Equipment: All necessary tools and equipment shipped directly to your home
• Compensation: Salary range $48,000-$72,000 with eligibility for discretionary bonus, based on experience, skills, and location
• Work Environment: Fully remote position, with optional in-office work available for employees in Indianapolis, IN
  
  

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

It compares your profile to the job's core requirements and past success factors to determine your match score.

Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. Their internal hiring team then makes the final decision and handles next steps, such as interviews or assessments.

Thank you for your interest!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations and Primary and Secondary Education

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