Subscription Operations and Vehicle Launch Lead

Stellantis; Auburn Hills (MI); On-site; USD 180,000 - 230,000; Full time

Job summary

Stellantis is seeking a hands-on, strategic leader to head the subscription operations team, driving readiness for vehicle launches and ongoing subscription services. You will coordinate across Product, Engineering, Program Management, Customer Care, Commercial, Finance, and regional teams to remove blockers and deliver launches on time.

The role emphasizes automation, AI-driven triage, and operational efficiency, with a track record of leading global or distributed teams and delivering complex

Qualifications

• Bachelor’s degree in Engineering, Information Systems, Business, Operations, or a related field.
• A minimum of 10 years of experience in operations, digital product operations, technical program management, incident management, connected services, subscription platforms, or related roles.
• Proven experience leading cross-functional operational activities in a complex digital platform environment.
• Experience supporting product launches, vehicle launches, connected services launches, or large-scale digital platform releases.
• Strong understanding of subscription operations, including product configuration, eligibility, activation, entitlement, billing coordination, customer support, issue management, and service readiness.
• Demonstrated people leadership experience, including leading global or distributed teams.
• Strong analytical and problem-solving skills, with the ability to identify root causes, define corrective actions, and drive resolution across multiple teams.
• Experience with operational tools such as Jira, ServiceNow, Splunk, Elastic/Kibana, Power BI, Datadog, or similar incident management, monitoring, dashboarding, or analytics platforms.
• Excellent communication and executive presence, with the ability to clearly communicate risks, blockers, operational status, and recommendations to senior leadership.
• Ability to operate in a fast-paced, ambiguous environment with competing priorities, tight launch timelines, and high business impact.
• Strong customer-first mindset with a focus on improving the end-to-end subscription and connected services experience.
• Familiarity with modern software delivery practices, including Agile, CI/CD, DevOps, release management, defect triage, and production support.

Responsibilities

• Lead subscription readiness for new vehicle launches, serve as the primary subscription operations lead for vehicle launch programs, identify and remove early program blockers, build and manage launch readiness plans, and lead the global subscription operations team.
• Partner across Product, Engineering, Program Management, Customer Care, Commercial, Finance, and regional teams to drive launches and ongoing operations.
• Capitalize on automation and AI-driven triage to improve operational efficiency and reduce lead times.

Skills

Leadership

Cross-functional collaboration

Analytics

Executive communication

Problem solving

Education

Bachelor’s degree in Engineering, Information Systems, Business, Operations

Tools

Jira

ServiceNow

Splunk

Elastic/Kibana

Power BI

Datadog

Job description

Role Overview

This is a hands‑on leadership role with two primary focus areas: enabling successful vehicle launches from the subscription and connected services perspective, and leading the global subscription operations team with a strong focus on automation, AI‑driven triage, and operational efficiency.

What You Will Do

Lead subscription readiness for new vehicle launches, serve as the primary subscription operations lead for vehicle launch programs, identify and remove early program blockers, build and manage launch readiness plans, and lead the global subscription operations team.

Why It Might Be a Fit

The ideal candidate will be a strong people leader, hands‑on operator, and strategic problem solver who can partner across Product, Engineering, Program Management, Customer Care, Commercial, Finance, and regional teams.

Requirements

• Bachelor’s degree in Engineering, Information Systems, Business, Operations, or a related field.
• A minimum of 10 years of experience in operations, digital product operations, technical program management, incident management, connected services, subscription platforms, or related roles.
• Proven experience leading cross‑functional operational activities in a complex digital platform environment.
• Experience supporting product launches, vehicle launches, connected services launches, or large‑scale digital platform releases.
• Strong understanding of subscription operations, including product configuration, eligibility, activation, entitlement, billing coordination, customer support, issue management, and service readiness.
• Demonstrated people leadership experience, including leading global or distributed teams.
• Strong analytical and problem‑solving skills, with the ability to identify root causes, define corrective actions, and drive resolution across multiple teams.
• Experience with operational tools such as Jira, ServiceNow, Splunk, Elastic/Kibana, Power BI, Datadog, or similar incident management, monitoring, dashboarding, or analytics platforms.
• Excellent communication and executive presence, with the ability to clearly communicate risks, blockers, operational status, and recommendations to senior leadership.
• Ability to operate in a fast‑paced, ambiguous environment with competing priorities, tight launch timelines, and high business impact.
• Strong customer‑first mindset with a focus on improving the end‑to‑end subscription and connected services experience.
• Familiarity with modern software delivery practices, including Agile, CI/CD, DevOps, release management, defect triage, and production support.