Customer Experience Specialist

IMCS Group; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic and analytical individual to enhance their Subscription and VIP businesses. This role offers the opportunity to shape the direction of growth strategies while collaborating with diverse teams. You'll be responsible for setting key metrics and ensuring operational excellence. If you thrive in a dynamic environment and have a knack for problem-solving, this is the perfect position for you to make a significant impact on the business's success.

Qualifications

• 4+ years of experience in a competitive environment.
• Strong analytical skills with proficiency in SQL and Excel.

Responsibilities

• Develop strategies to optimize core success metrics.
• Collaborate with cross-functional teams to implement strategies.

Skills

Analytical Skills

Problem Solving

Communication Skills

Organizational Skills

SQL

Excel Modeling

Job description

This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner. This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.

You’re excited about this opportunity because you will...

1. Strategize: This role will be instrumental in setting the direction of our Subscription and VIP businesses - understanding what moves the business forward most effectively.
2. Forecast: Through partnering with product and analytics, this role will be responsible for setting and tracking all key metrics.
3. Collaborate: While setting the right goals for the cross-functional team, this role will lean in on strategic, cross-cutting projects to ensure success during each quarter.
4. Build: You’ll have your fingerprints all over creating the strategy for growth of Client’s top customer segments. This means everything from high-level strategy to nitty-gritty operational details.

We’re excited about you because...

1. You’re organized. You thrive in creating structure out of nothing.
2. You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
3. You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.
4. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
5. You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong.
6. You meet people on their level. You act with urgency. Speed excites you.
7. You prefer an accomplishment today to an accomplishment tomorrow. You’re relentless. You do what it takes to win, no matter what.
8. You have 4+ years of experience. You’ve succeeded in a competitive, or challenging environment.

Seniority level

Associate

Employment type

Contract

Job function

Business Development and Customer Service

Industries

Technology, Information and Media and Hospitality