Subaru Service Business Development Center Associate

Mitchell Subaru; Canton (CT); On-site; USD 20,664 - 30,307; Full time

Job summary

Mitchell Subaru in Canton, CT, is seeking a friendly Customer Service professional for our Customer Concierge Department. You will handle internet leads, calls, and appointment bookings with a focus on exceptional service and accurate follow-through.

Candidates should have solid communication skills, basic computer know-how, and the ability to work well with teammates and management to improve processes. Bilingual skills are a plus, and weekend coverage is required.

Qualifications

• Previous experience in sales or customer service required.
• Positive outgoing personality and eagerness to advocate products.
• Ability to build rapport with clients.
• Bilingual skills highly beneficial.
• Ability to work independently.
• Excellent written and verbal communication.
• Willingness to collaborate with management to regularly assess and improve processes.
• Availability for every other weekend and second shift coverage.
• Professional appearance and demeanor.

Responsibilities

• Address customer inquiries on Subaru products and maintenance services.
• Use CRM to develop and maintain relationships with new and existing clients.
• Use all available communication channels to book sales and service appointments.
• Maintain professional appearance and representation of the organization.
• Assist with reception routing of inbound calls to the dealership during high call volume times.

Skills

Communication skills

CRM software

Call center experience

Bilingual

Independent work

Organization

Education

High school diploma or equivalent

Job description

Mitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for a Customer Service position in our Customer Concierge Department. Candidates must possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills. Position includes Internet lead management, inbound and outbound calls, and appointment booking and confirmation. Previous experience in a call center and/or automotive franchise is beneficial but not required. Strong communication skills (phone and email) and basic computer and organizational skills are required.

Responsibilities

• Address customer inquiries on Subaru products and maintenance services.
• Use Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clients
• Use all available communication channels to book sales and service appointments.
• Maintain professional appearance and representation of the organization.
• Assist with reception routing of inbound calls to the dealership during high call volume times.

Qualifications

• Previous experience in sales, customer service, or other related fields
• Must have positive outgoing personality and an eagerness to advocate our products and services
• Ability to build rapport with clients
• Bilingual skills highly beneficial
• Ability to work independently on daily tasks
• Excellent written and verbal communication skills
• Willingness to collaborate with management to regularly assess and improve processes
• Availability for every other weekend and second shift coverage
• Professional appearance and demeanor

Job type: Full-time. Hourly wage plus commission.

Required education: High school diploma or equivalent