Sub Shop Team Member — Fast-Paced Service & Prep

Firehouse Subs; Keizer (OR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wage

Menu discount 25%

Paid ongoing training

Fun and supportive work environment

Paid sick time

Health, dental, and vision insurance (

Job summary

Firehouse Subs is seeking a Team Member in Oregon who will deliver friendly customer service, help with menu selections, process orders, and uphold brand standards in a fast-paced setting.

You will prepare subs and salads following recipes, maintain cleanliness, restock supplies, and work with the team to ensure smooth service. This role requires physical stamina and adherence to safety guidelines, with training provided.

Qualifications

• Excellent customer service skills with a friendly and outgoing personality.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic math skills for handling cash transactions and calculating change.
• Strong communication and interpersonal skills.
• Knowledge of food safety and sanitation regulations.
• Oregon State Food Handlers Certificate is required
• Must be able to: stand for entire shift, lift up to 50 lbs., and climb a ladder
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation

Responsibilities

• Greet customers with a friendly and welcoming attitude.
• Assist customers in selecting menu items and providing recommendations.
• Take customer orders accurately and efficiently.
• Process payments and handle transactions using the POS system.
• Address customer inquiries, concerns, and complaints professionally.
• Follow standardized recipes and food safety guidelines to prepare subs, salads, and other menu items.
• Slice meats, cheeses, and vegetables according to the specified portion sizes.
• Assemble sandwiches and wraps with attention to detail, ensuring consistency and quality.
• Package food orders for dine-in, takeout, or delivery accurately and efficiently.
• Maintain cleanliness and sanitation standards in food preparation and dining areas.
• Clean and sanitize workstations, utensils, equipment, and surfaces regularly.
• Monitor and restock inventory items as needed, such as condiments, napkins, and other supplies.
• Follow proper food handling and storage procedures to ensure food safety.
• Work collaboratively with other team members to ensure smooth operations.
• Communicate effectively with team members and management regarding customer needs, operational issues, and inventory levels.
• Assist team members during busy periods, such as taking orders, preparing food, or managing the cash register.
• Adhere to Firehouse Subs' policies, procedures, and brand standards.
• Follow all safety regulations and guidelines to maintain a safe working environment.
• Attend and actively participate in training sessions or meetings as required.

Skills

Customer service

Multitasking

Cash handling

Food safety

Communication

Attention to detail

Physical stamina

Education

Oregon State Food Handlers Certificate

Job description

Full-Time Team Member – Firehouse Subs

Looking for a full-time job with consistent hours, great benefits, a strong team, and opportunities to grow? Join Firehouse Subs!

We’re looking for friendly, dependable, hardworking Team Members who enjoy helping people and thrive in a fast-paced environment. Restaurant experience is not required — we’ll train the right person.

This is a full-time position expected to average 30+ hours per week. Full-time Team Members must have availability that meets the staffing needs of the restaurant, including evenings, weekends, and holidays as needed.

Pay & Benefits

• Competitive hourly pay plus tips
• Team Members average approximately $3/hour in tips (tips vary and are not guaranteed)
• Medical benefits for eligible full-time employees — employer pays 50% of the medical premium
• Dental and vision benefits available to eligible full-time employees
• Paid sick time
• 25% discount on the entire menu
• Paid ongoing training
• Referral incentives
• Opportunities for advancement and leadership development
• Supportive, team-focused work environment

What You’ll Do

As a Team Member, you’ll learn multiple positions throughout the restaurant and work together with your team to provide a great experience for every guest.

• Provide friendly, Heartfelt Service to every guest
• Take orders accurately and operate the register
• Prepare hearty and flavorful food according to Firehouse Subs standards
• Keep the restaurant clean, stocked, organized, and ready for guests
• Work with urgency and accuracy during busy periods
• Help teammates wherever needed to keep the restaurant running smoothly
• Learn and work multiple positions throughout the restaurant
• Follow recipes, procedures, food safety, cleanliness, and workplace safety standards

What We’re Looking For

You don’t need restaurant experience to be successful here. We’re looking for people who:

• Are dependable and punctual
• Have a friendly, positive attitude
• Enjoy working with guests and teammates
• Have a strong work ethic and stay productive
• Can work with urgency in a fast-paced environment
• Take direction and feedback well
• Are willing to learn and work multiple positions
• Have availability that meets the restaurant’s staffing needs
• Are available to work 30+ hours per week, including evenings, weekends, and holidays as needed

What Success Looks Like

Our strongest Team Members:

• Show up on time and ready to work
• Take great care of every guest
• Stay productive and look for what needs to be done
• Work with urgency when it’s busy
• Follow our recipes, procedures, and standards
• Take feedback, learn, and continue improving
• Support their teammates and contribute to a positive workplace
• Can be counted on to consistently work their scheduled shifts

Position Requirements

• Oregon Food Handler Certificate required
• Ability to stand for the duration of the shift
• Ability to lift up to 50 lbs.
• Ability to climb a ladder
• Ability to perform the essential functions of the position, with or without reasonable accommodation

Our Mission: To Carry On Our Commitment To and Passion For: Hearty and Flavorful Food, Heartfelt Service, and Public Safety.

If you’re dependable, ready to learn, and looking for a full-time position where you can work hard, grow, and be part of a strong team, we’d love to meet you.

Apply today!

Firehouse Subs is a fast-casual restaurant brand founded in Jacksonville, Florida, in 1994 by brothers and former firefighters Chris and Robin Sorensen. Known for hot subs made with quality meats and cheeses, the brand reached its 1,500th restaurant in August 2026, with locations across the United States and internationally. Firehouse Subs combines a focus on food and guest service with a commitment to supporting first responders. Through the Firehouse Subs Public Safety Foundation, the brand helps provide lifesaving equipment and resources to public safety organizations. Firehouse Subs is part of Restaurant Brands International.