Sub - Overnight

Excel Fitness; Durham (NC); On-site; USD 16,531 - 24,796; Part time

Job summary

Excel Fitness in Durham, NC is seeking a part-time Team Player to support daily club operations and member service. You will manage shifts, maintain cleanliness, assist with promotions, and help members with equipment and app usage while following company policies.

The role requires 18+, a high school diploma, CPR/AED certification, and strong communication. You’ll work with the GM and AM to ensure safety, inventory, and a welcoming gym atmosphere for members.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR and AED certifications required before solo work.
• Must be comfortable standing for long periods.
• Strong communication with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Ability to think critically and proactively solve problems.
• Proficient with Microsoft Office and computer use.
• Must handle sensitive and confidential information.
• Familiar with Planet Fitness brand and operational requirements.

Responsibilities

• Submit Sub Availability Form and update at least 7 days before availability changes.
• Maintain communication with club management and reply within 24 hours.
• Perform to best abilities during assigned shifts.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient with Planet Fitness mobile app and updates.
• Ensure all required training is completed for safe operation.
• Conduct regular audits to meet Excel standards.
• Perform walkarounds and complete cleaning tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS.
• Ensure members follow company policies and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and deliver high-level service.
• Stock retail and janitorial items for shifts.
• Understand and adhere to company standards; resolve day-to-day issues.
• Audit inventory and advise on orders with GM/AM/Lead.
• Stay up to date on required certifications and training.
• Participate in team meetings.
• Promote, tour, and assist prospects and potential members.
• Assist GM/AM with promotions and implementation of strategies.
• Ensure compliance with laws and insurance requirements.
• Operate amenities and assist members while following procedures.
• Represent Excel Fitness at community events.

Skills

Age 18+

Diploma or equivalent

CPR/AED certification

Standing for long periods

Communication skills

Team oriented

Critical thinking

Microsoft Office

Confidential information handling

Planet Fitness knowledge

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Responsibilities

• Submit a Sub Availability Form upon hire and complete a new form at least seven (7) days in advance if their availability changes.
• Must maintain reasonable communication with club management and reply within 24 hours to accept or deny a work shift offered.
• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day‑to‑day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well‑organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis.

Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a part‑time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.

Sub Team Players do not have a set schedule but are assigned work shifts based on availability and business needs. Any scheduled work hours will be set during normal club hours of operation. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. Work hours are subject to change at any time depending on business needs.

Subs must work no less than 4 hours per month and no more than 20 hours per week. Employment may be terminated if the Sub (1) has not met the minimum schedule requirements, (2) has not actively worked within the last 60 calendar days, or (3) has declined three (3) consecutive work shifts that they indicated they would be available to work on their Sub Availability Form.

Travel: 0% travel is expected for this position.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.