Su Misura Manager (Made-to-Measure)

Zegna; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Zegna is searching for a Su Misura Manager for its Las Vegas City Center boutique. This role involves managing the Su Misura business by optimizing sales and ensuring exceptional customer service standards. Candidates must possess experience in garment construction and luxury menswear, along with strong leadership capabilities.

You will be responsible for developing a personal customer base while training and supporting the sales team in Su Misura processes. Join us to be part of a pioneering luxury brand.

Qualifications

• 2-4 years of experience in garment construction and sizing.
• 2-4 years of experience in the luxury menswear or custom suiting environment.
• Ability to self-learn and self-develop.

Responsibilities

• Maximize store sales and revenue by analyzing data.
• Develop strategies for customer retention.
• Train the sales team on Su Misura services.

Skills

Garment construction and sizing

Luxury menswear knowledge

Customer service

Team leadership

Sales analysis

Job description

Why Join Us

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY

As a Su Misura Manager, you will manage and develop the Su Misura business within the store by promoting the activity, developing a client base and ensuring that appropriate service standards are maintained. Reporting directly to the General Manager, you will be responsible for optimizing the sales development of the store and maintain a personal customer base. This role is based in our Las Vegas City Center boutique.

How You Will Contribute

• Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.
• Monitor all Su Misura customers and develop strategies with the sales team that are focused on retention.
• Participate in Su Misura selling activities with the team.
• Support second fitting appointments
• Train and develop Su Misura skills with the sales team; ensure that all staff can effectively communicate Su Misura services to our clients.
• Organize and deliver Su Misura training in the store, including product measurement training and order processing overview.
• Actively promote Su Misura services outside the store.
• Act as an ambassador of the company representing the appropriate image and style.
• Participate in relevant local events to promote brand and store.
• Create partnerships and meaningful connections with local network.
• Maintain Su Misura area ensuring all tools are current and easily accessible for the sales team.
• Enter all Su Misura orders through FIT and communicate special requests to HQ.
• Provide the sales team with order confirmations via email.
• Maintain Su Misura order chart and update sold out fabrics.
• Work with Su Misura Administrators to manage any delivery or customs issues for product imports
• Produce weekly and monthly sell-out analysis; analyze selling reports and develop business strategy

Who You Are

• 2-4 years of experience in garment construction and sizing
• 2-4 years of experience in luxury menswear and/or a custom suiting environment
• Ability to self-learn and self-develop
• Key role in organizing and managing Su Misura related events successfully.
• Proven record in consistently providing and ensuring customer service that communicates luxury.
• Demonstrated intimate knowledge and understanding of products and ZEGNA collection.
• Team leadership experience includes coaching operational, technical as well as customer care skills
• Experience with driving performance and achieving results through cross function collaboration.