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Job Duties
A stylist-in-training at Regis is a temporary 90-day position designed to integrate an unlicensed, future stylist into the salon workplace and to help them learn the business. It is the stylist-in-training's responsibility to deliver exceptional customer service and to communicate effectively with management, customers, and co-workers. Specifically, the stylist-in-training's job duties include:
- Market and grow the business
- Observe other stylists/managers at work and ask relevant questions
- Provide exceptional customer service
- Control expenses
- Promote and sell services and retail products
- Answer telephones, stock and dust shelves, and sweep hair
- Complete all other duties as assigned by manager
The stylist-in-training may be eligible for a promotion to the stylist position once they receive their license. A promotion to stylist is not automatically guaranteed. The stylist-in-training must apply for the stylist position to be considered for promotion. To be considered, the stylist-in-training must:
- Possess a valid appropriate license in his/her applicable state of employment
- Have the ability to perform duties allowed by their license, including cutting, styling, coloring, waxing, and washing/perming hair, with or without accommodations
- Demonstrate adherence to Regis values of honesty, accountability, integrity, and respect
Qualifications
- Must graduate from an accredited cosmetology school and obtain necessary licenses within or before 90 days of hire
- Ability to work in a dynamic salon environment
- Good time management, judgment, and multi-tasking skills
- Interpersonal skills to communicate professionally with customers, co-workers, and management
- Computer knowledge including POS systems and data entry
- Flexible schedule including nights and weekends
Essential Functions
Market and Grow the Business
- Promote and sell services and products, including recommending additional services or retail items to enhance customer satisfaction
- Convey clear understanding of pricing
- Coordinate promotional displays using ShopTalk
- Responsible for sales to walk-in retail customers
Provide Exceptional Customer Service
- Understand customer needs, greet professionally, escort clients, and give salon tours as needed
- Estimate wait times for appointments
- Answer calls promptly and professionally
- Handle complaints and escalate to management when necessary
Manage and Control Expenses
- Follow weekly salon schedules
- Charge accurately for services and products, applying discounts per policy
- Safeguard assets by following policies and procedures
Complete Administrative Tasks/Compliance
- Assist with salon operations: answering phones, stocking, cleaning, and other duties
- Communicate professionally with management, customers, and co-workers
- Maintain safety standards
- Attend mandatory meetings and training
- Adhere to policies and handle POS transactions
Physical Requirements and Work Environment
- Frequent lifting up to 10 lbs., occasional 10-25 lbs.
- Continuous standing and reaching
- Occasional pushing, pulling, and ladder use
- Exposure to chemicals and fragrances
- Ability to communicate with customers
- Basic reading, writing, and math skills
- Occasional travel for meetings and training