Stylist

Madewell; Walnut Creek (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

401(k) plan with company matching

Job summary

Madewell in Walnut Creek is seeking a stylist to be a brand ambassador, delivering exceptional customer service and driving store profitability through personalized styling.

You will build client relationships, host in-store events, and use loyalty programs to attract new clients while staying current with fashion trends and local community.

This role emphasizes teamwork, flexibility, and a passion for helping customers express their authentic style in a fast-paced retail environment.

Qualifications

• Experience in one-to-one clienteling and delivering personalized service.
• Ability to meet sales per hour (SPH) and KPI goals.
• Passion for brand, products, and fashion trends.

Responsibilities

• Excel in incentive-based styling program by meeting SPH and KPI goals.
• Be the brand ambassador and product expert to drive incremental sales.
• Build in-store relationships using customer profiles and loyalty programs.
• Host appointments and in-store events through community networking.

Skills

Customer service

Clienteling

Sales KPIs

Brand ambassador

Job description

Our Story

At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.

Job Summary

As a Stylist, you’re our key brand ambassador, embodying personal style and product passion. You’re responsible for delivering outstanding customer service that leads to genuine, loyal customer connections; working to drive the business and increase the profitability of your store. You’re as committed to helping customers find their authentic selves, as you are to delivering results and spreading a culture of product expertise across your entire team.

What You’ll Do

• Excel in the incentive-based styling program by meeting the required sales per hour (SPH) and key performance indicator (KPI) goals.
• Be the brand ambassador & product expert, building incremental sales through wardrobing.
• Utilize in-store relationships, customer profiles, and the loyalty program to attract and retain new clients.
• Build meaningful, lasting relationships through authentic, personalized interactions and one-to-one clienteling.
• Deliver a best-in-class styling experience while embodying the service expectations outlined in our selling training.
• Know your store’s neighborhood; the events, artists, local influencers and style-makers.
• Identify and host appointments and in-store events through community networking, local marketing, and college outreach.
• Stay informed about our competitors, current trends, and the interests of the local community.
• Share product feedback, insights, and ideas with the management team.

Who You Are

• Are at least 18 years old.
• Have previous experience in one-to-one clienteling.
• Thrive in a results-driven environment.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Exhibit teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• See our full list of benefits here

Hourly Range: $17.50 - $22.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

COME JOIN THE TEAM!

Whether you’re taking the first step in your career or are a professional looking for an exciting new opportunity, we offer a wide array of challenging and creative roles. We foster a collaborative, community-driven and innovative environment in our stores, home offices, and distribution and call centers.

Want in?

Learn More

Our Workplace

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.