Stylist

Madewell; Palo Alto (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive base pay

60% product discount

Discounts on lifestyle products

401(k) plan with company matching

Job summary

Madewell is seeking a Stylist to be our key brand ambassador, delivering outstanding customer service and driving store profitability. You’ll help customers find their authentic style while sharing product knowledge across the team.

You’ll use one-to-one clienteling, events, and loyalty programs to build lasting relationships and boost sales, aligning with our service standards and fashion-forward culture.

Qualifications

• Experience in one-to-one clienteling or personalized styling.
• Thrives in a results-driven retail environment.
• Strong knowledge of current fashion trends.

Responsibilities

• Exceed sales per hour and KPI targets in styling program.
• Act as brand ambassador and product expert to grow incremental sales.
• Leverage relationships and loyalty program to attract new clients.
• Build long-term clienteling relationships through personalized service.
• Deliver a best-in-class styling experience per training standards.
• Know local storefront area and events to engage customers.
• Host appointments and in-store events through community outreach.
• Stay informed on competitors and local trends.

Skills

Clienteling

Brand ambassador

Sales-driven

Fashion trends

Teamwork

Problem-solving

Scheduling flexibility

Customer service

Job description

Our Story

At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.

Our Story

At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.

Job Summary

As a Stylist, you’re our key brand ambassador, embodying personal style and product passion. You’re responsible for delivering outstanding customer service that leads to genuine, loyal customer connections; working to drive the business and increase the profitability of your store. You’re as committed to helping customers find their authentic selves, as you are to delivering results and spreading a culture of product expertise across your entire team.

What You’ll Do

• Excel in the incentive-based styling program by meeting the required sales per hour (SPH) and key performance indicator (KPI) goals.
• Be the brand ambassador & product expert, building incremental sales through wardrobing.
• Utilize in-store relationships, customer profiles, and the loyalty program to attract and retain new clients.
• Build meaningful, lasting relationships through authentic, personalized interactions and one-to-one clienteling.
• Deliver a best-in-class styling experience while embodying the service expectations outlined in our selling training.
• Know your store’s neighborhood; the events, artists, local influencers and style-makers.
• Identify and host appointments and in-store events through community networking, local marketing, and college outreach.
• Stay informed about our competitors, current trends, and the interests of the local community.
• Share product feedback, insights, and ideas with the management team.

Who You Are

• Are at least 18 years old.
• Have previous experience in one-to-one clienteling.
• Thrive in a results-driven environment.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Exhibit teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including: nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks And Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations

See our full list of benefits here

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $19.00 - $23.75

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.