Stylist

JCrew Stores / Ashe DC Grace Holmes, Inc.; Santa Ana (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

401(k) with company matching

Job summary

J.Crew in Santa Ana, CA is seeking a stylist to be a brand ambassador who delivers outstanding customer service and builds loyal connections. You’ll drive sales by applying product passion and client relationships, while mentoring teammates in styling excellence.

You will engage one-to-one clienteling, host events, and stay informed about fashion trends to support the store’s growth and customer satisfaction.

Qualifications

• Experience in one-to-one clienteling and delivering personalized service.
• Ability to embody the brand, product expertise and service expectations.

Responsibilities

• Excel in the incentive-based styling program by meeting SPH and KPI goals.
• Be the brand ambassador & product expert, building incremental sales through wardrobing.
• Utilize in-store relationships and loyalty data to attract and retain clients.
• Build lasting client relationships through authentic, personalized interactions.
• Deliver a best-in-class styling experience and adhere to selling training.

Skills

One-to-one clienteling

Brand ambassador

Product passion

People skills

Job description

Our Story

J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting. Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.

Job Summary

As a Stylist, you’re our key brand ambassador, embodying personal style and product passion. You’re responsible for delivering outstanding customer service that leads to genuine, loyal customer connections; working to drive the business and increase the profitability of your store. You’re as committed to helping customers find their authentic selves, as you are to delivering results and spreading a culture of product expertise across your entire team.

What You’ll Do

• Excel in the incentive-based styling program by meeting the required sales per hour (SPH) and key performance indicator (KPI) goals.
• Be the brand ambassador & product expert, building incremental sales through wardrobing.
• Utilize in-store relationships, customer profiles, and the loyalty program to attract and retain new clients.
• Build meaningful, lasting relationships through authentic, personalized interactions and one-to-one clienteling.
• Deliver a best-in-class styling experience while embodying the service expectations outlined in our selling training.
• Know your store’s neighborhood; the events, artists, local influencers and style-makers.
• Identify and host appointments and in-store events through community networking, local marketing, and college outreach.
• Stay informed about our competitors, current trends, and the interests of the local community.
• Share product feedback, insights, and ideas with the management team.

Who You Are

• Are at least 18 years old.
• Have previous experience in one-to-one clienteling.
• Thrive in a results-driven environment.
• Passionately support our brand, customers, and teams.
• Be up to date with current fashion trends and industry developments.
• Exhibit teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including: nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• See our full list of benefits here

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $17.50 - $22.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry.

The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.

The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade.

We think that distinct heritage pairs perfectly with modern design and fabric technology.

We believe in feel-good color… Even if black or navy makes you feel best, we’re here for that.

We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious.

We consider leopard a neutral, speak stripes fluently and live for a great gingham.

We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices.

We also know we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise.

Learn More

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate.

Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal.

This applies not only to our associates but also to vendors and customers.

We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identity and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law.

Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.