Stylist

J.Crew Group; Massachusetts; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Employee discount

401(k) plan

Job summary

J.Crew Group in Massachusetts is seeking a Stylist to be our brand ambassador and product expert, delivering exceptional customer service and driving store profitability through personalized styling. You will build lasting client relationships, host appointments and in-store events, and stay current with fashion trends and local community interests to attract and retain clients.

The role requires scheduling flexibility including nights, weekends, and holidays, and involves lifting up to 40

Qualifications

• Experience in one-to-one clienteling.
• Thrive in a results-driven environment.
• Stay up to date with current fashion trends.

Responsibilities

• Meet SPH and KPI goals in styling program.
• Be the brand ambassador and product expert to drive incremental sales.
• Utilize in-store relationships, customer profiles, and the loyalty program to attract and retain clients.
• Build meaningful relationships through personalized interactions and one-to-one clienteling.
• Deliver a best-in-class styling experience while following training guidelines.
• Know your store’s neighborhood, events, local influencers and style-makers.
• Identify and host appointments and in-store events through community networking.
• Stay informed about competitors, current trends, and local community interests.
• Share product feedback with management.

Skills

Clienteling

Sales

KPI awareness

Brand ambassador

Product knowledge

Job description

Our Story

J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting. Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.

Job Summary

As a Stylist, you’re our key brand ambassador, embodying personal style and product passion. You’re responsible for delivering outstanding customer service that leads to genuine, loyal customer connections; working to drive the business and increase the profitability of your store. You’re as committed to helping customers find their authentic selves, as you are to delivering results and spreading a culture of product expertise across your entire team.

What You’ll Do

Excel in the incentive-based styling program by meeting the required sales per hour (SPH) and key performance indicator (KPI) goals. Be the brand ambassador & product expert, building incremental sales through wardrobing. Utilize in-store relationships, customer profiles, and the loyalty program to attract and retain new clients. Build meaningful, lasting relationships through authentic, personalized interactions and one-to-one clienteling. Deliver a best-in-class styling experience while embodying the service expectations outlined in our selling training. Know your store’s neighborhood; the events, artists, local influencers and style-makers. Identify and host appointments and in-store events through community networking, local marketing, and college outreach. Stay informed about our competitors, current trends, and the interests of the local community. Share product feedback, insights, and ideas with the management team.

Who You Are

Are at least 18 years old. Have previous experience in one-to-one clienteling. Thrive in a results-driven environment. Passionately support our brand, customers, and teams. Stay up to date with current fashion trends and industry developments. Exhibit teamwork, flexibility, and courtesy while executing tasks. Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.

• Have scheduling flexibility, including: nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• See our full list of benefits here

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range

$17.50 - $22.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

Company Culture & Diversity

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

We make timeless clothes that last a lifetime...then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color... Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it - which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise.