Styling & Customer Experience Specialist

Jobtailor; Boston (MA); On-site; USD 20,664 - 28,929; Full time

Job summary

Anthropologie is seeking a friendly and proactive associate to engage customers on the sales floor in Boston. You will initiate genuine conversations, share product suggestions, and help customers find sizes and colors, creating a frictionless shopping experience.

You will work with a collaborative team, contribute to store initiatives, stay current with trends, and support omni-channel orders while maintaining store visuals and stock.

Qualifications

• Anthro brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Skills

Customer service

Team player

Flexible hours

Job description

Anthropologie is seeking a friendly and proactive associate to engage customers on the sales floor in Boston. You will initiate genuine conversations, share product suggestions, and help customers find sizes and colors, creating a frictionless shopping experience.

You will work with a collaborative team, contribute to store initiatives, stay current with trends, and support omni-channel orders while maintaining store visuals and stock.