Style & Client Experience Advisor

The Talbots LLC; San Antonio (TX); On-site; USD 25,000 - 40,000; Part time

Benefits offered by this job

Merchandise discount

Referral program

Travel discounts

Concert discounts

Job summary

KnitWell Group operates Talbots stores and offers fashion for women through a strong customer service culture. The role focuses on building relationships with customers and the community while driving sales in a fast-paced retail environment.

Talbots’ team members are encouraged to engage customers with hospitality, stay current on fashion trends, and participate in store events. The position requires flexibility, evening/weekend availability, and a professional, friendly demeanor.

Qualifications

• Excellent written and verbal communication
• Strong customer service and relationship-building
• Able to work a flexible schedule including evenings, weekends and holidays
• Ability to stand for extended periods and lift up to 40 lbs

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Support all service enhancers to build strong relationships including active use of Concierge.
• Achieve sales and service metrics in key measurable areas including Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Actively participate in community/store activities and events that promote the Talbots Brand.
• Lead or supervise others occasionally and open/close the store as needed.
• Represent the brand image professionally.

Job description

KnitWell Group operates Talbots stores and offers fashion for women through a strong customer service culture. The role focuses on building relationships with customers and the community while driving sales in a fast-paced retail environment.

Talbots’ team members are encouraged to engage customers with hospitality, stay current on fashion trends, and participate in store events. The position requires flexibility, evening/weekend availability, and a professional, friendly demeanor.