Style Advisors, Palo Alto

Equinox; Palo Alto (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Equinox Fitness Club in Palo Alto is seeking energetic Style Advisors to deliver a premier customer experience in The Shop and Equinox spaces. You will work under the Shop MOD, support sales, service, and operational tasks, and uphold brand and policy standards.

Candidates should have retail or customer service background, strong time management, communication, and teamwork. This position offers growth in a luxury wellness environment and opportunities to contribute to merchandising and service

Qualifications

• The ability to take direction.
• Experience in a customer service business; preferably in retail.
• Hardworking and diligent, possessing both honesty and personal integrity.
• Excellent time management, organizational, problem solving and communication skills.
• Ability to utilize new techniques and ideas.

Responsibilities

• Achievement of assigned monthly sales goals (individual contribution to total monthly store goal).
• Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox.
• Maintain knowledge of all club and Shop services, programs and products.
• Understands and upholds all loss prevention and inventory management policies on a consistent basis.
• Ensures personal comprehension of all communication and training materials, and assists Shop MOD with timely/accurate completion of all assigned operational tasks.
• Assists Shop MOD to ensure that The Shop is reflective of the company brand standards; i.e., through assisting with execution of merchandising and marketing direction, and through adherence to The Shop dress code.
• Maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms.
• Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients.
• Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit.
• Complies with and enforces all company policies and procedures; embraces and supports company initiatives.
• Communicates clearly and effectively at all levels with both tact and diplomacy.

Skills

Customer service

Retail experience

Time management

Organizational skills

Communication skills

Problem solving

Job description

Style Advisors, Palo Alto

Overview

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.
We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.
Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

We are looking for energetic, creative, and enthusiastic Style Advisorsto join the Equinox team at its state‑of‑the‑art location in Palo Alto. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

TheStyle Advisors provides a total and unparalleled customer experience to all visitors Equinox and Shop visitors. TheStyle Advisors takes direction from the Shop MOD on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures. TheStyle Advisors also assists with the timely and accurate completion of operational tasks.

Responsibilities include, but are not limited to the following:

SALES & SERVICE:

• Achievement of assigned monthly sales goals (individual contribution to total monthly store goal)
• Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox
• Maintain knowledge of all club and Shop services, programs and products

OPERATIONAL EXCELLENCE:

• Understands and upholds all loss prevention and inventory management policies on a consistent basis
• Ensures personal comprehension of all communication and training materials, and assists Shop MOD with timely/accurate completion of all assigned operational tasks

PRODUCT & PRESENTATION

• Assists Shop MOD to ensure that The Shop is reflective of the company brand standards; i.e., through assisting with execution of merchandising and marketing direction, and through adherence to The Shop dress code
• Maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms

PROFESSIONAL DIMENSION

• Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients
• Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit
• Complies with and enforces all company policies and procedures; embraces and supports company initiatives
• Communicates clearly and effectively at all levels with both tact and diplomacy

Qualifications

To successfully perform in this role, the individual should meet the following minimum requirements and qualifications:

• The ability to take direction
• Experience in a customer service business; preferably in retail
• Hardworking and diligent, possessing both honesty and personal integrity
• Excellent time management, organizational, problem solving and communication skills
• Ability to utilize new techniques and ideas