Style Advisor & Wardrobe Concierge — Elevate Every Look

Cole Haan; Pearl, Northern (MS, KY); Hybrid; USD 34,385,000 - 40,116,000; Full time

Job summary

Cole Haan in Pearl, MS is seeking passionate Stylist (Sales Associate) to deliver exceptional customer experiences and drive sales through personalized styling, product knowledge, and genuine connection.

As a trusted advisor and brand ambassador, you will guide customers through the Step Into Style experience, stay current on seasonal collections, and collaborate with the store team to meet goals while upholding the brand’s elevated standards and values.

Responsibilities

• Achieve personal sales and key performance goals.
• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitability and business objectives.
• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalism, and customer engagement.
• Guide customers through the "Step into Style" experience by providing personalized styling recommendations across product categories and creating head-to-toe solutions that reflect their lifestyle and individual style.
• Build customer confidence by addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.
• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.
• Consistently uphold Cole Haan's values by putting the customer first, acting with integrity, collaborating with teammates, and delivering experiences that inspire confidence.
• Leverage fit expertise, product knowledge, and styling acumen to provide personalized solutions that meet customers' lifestyle and wardrobe needs.
• Build lasting customer relationships that drive loyalty, repeat business, and long-term brand advocacy through authentic engagement and follow-up.
• Adhere to company policies and procedures & notify management of any infractions.
• Contribute positively to a collaborative, inclusive, and customer-focused team environment.
• Follow all operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.
• Support store operations through receiving & processing shipment and sales floor replenishment.
• Support Enterprise Order Management (EOM)-Omni Channel Processing.
• Execute all housekeeping tasks.

Job description

Cole Haan in Pearl, MS is seeking passionate Stylist (Sales Associate) to deliver exceptional customer experiences and drive sales through personalized styling, product knowledge, and genuine connection.

As a trusted advisor and brand ambassador, you will guide customers through the Step Into Style experience, stay current on seasonal collections, and collaborate with the store team to meet goals while upholding the brand’s elevated standards and values.