Studio Training Manager

Heyday Skincare; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary with monthly bonus potential

$5 facials

Friends & Family Discount on Services

35% Product Discount

Paid Sick Time

Medical, Dental, Vision Benefits Options for full-time employees

Paid Time Off for full-time employees

Job summary

A skincare studio in New York City is seeking a Studio Training Manager to oversee all studio operations and train incoming managers. The ideal candidate will have strong leadership skills, a passion for team development, and the ability to drive operational excellence. Benefits include a competitive salary with bonus potential, product discounts, and comprehensive health benefits. Join us in creating a thriving, inclusive environment focused on client satisfaction and team growth.

Qualifications

• Experience in training and onboarding new staff.
• Strong capability in team management and development.
• Ability to analyze KPIs and manage P&L effectively.

Responsibilities

• Lead a high-performing studio and train new managers.
• Cultivate a team culture focused on achievement.
• Deliver high-level service and oversee daily operations.
• Collaborate with the Marketing team for client acquisition.

Skills

Leadership coaching

Operational training

Team management

Client experience standards

Job description

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over one million facials, tried countless products, and have been collecting valuable skincare data the entire way.

Oh, and the word Heyday… it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

About the role

The Studio Training Manager is a high-performing operator who leads a full-scale Heyday studio while also serving as a core partner to the Education (EDU) team in developing our next generation of Studio Managers. This leader owns all day-to-day operations for their home studio and takes on elevated responsibilities including training incoming Studio Managers, supporting leadership onboarding, and facilitating quarterly workshops designed to strengthen studio performance and team growth across the fleet.

This role has a dotted-line relationship to Education, partnering closely on leadership training, readiness, and operational excellence, while still reporting directly into Studio Operations.

What You’ll Do

Training & Onboarding

• Own or co‑own Manager Onboarding Week for new Studio Managers, including:
  • Studio shadowing
  • Leadership coaching
  • Operations training
  • Hospitality and client experience standards
• Provide structured, consistent feedback to the EDU team regarding candidate strengths, risks, and developmental opportunities.
• Support fleet‑wide training rollouts by ensuring your home studio is a model environment for execution.
• Ensure training content is translated consistently into operational behaviors on the studio floor.
• Identify operational or behavioral gaps and elevate trends to the EDU team for curriculum or process refinement.
• Assist with piloting or refining operational training initiatives.

Team & Shop Management

• Cultivate and nurture a team of over 25 members, fostering a culture of responsibility and achievement.
• Deliver high‑level service and hospitality to clients, both internal and external.
• Oversee day‑to‑day operations from front of house to back of house.
• Forge and maintain relationships with employees, clients, and the local community.
• Celebrate team victories and express gratitude daily.

People Planning & Staffing

• Identify and nurture high‑potential employees, creating a talented pool across all roles.
• Recruit, onboard, develop, and train employees, ranging from Shop Attendants and Hosts to Client Experience Leads, Assistant Managers, and Managers.
• Collaborate with your Shop Educator and/or Regional Educator to strategize Skin Therapist recruitment, training, onboarding, and Friends & Family events.
• Provide real‑time developmental feedback and coaching to all employees to establish and surpass goals.

Business Acumen & Operational Excellence

• Take ownership of your shop’s P&L to boost revenue and manage expenses within your scope of responsibility.
• Analyze KPI dashboards and develop strategic action plans; leveraging proactive scheduling optimization, revenue‑driving behaviors, and membership conversion, to meet or exceed shop forecasts and Core Four business objectives.
• Supervise and execute timely and accurate payroll submissions, managing scheduled vs actual hours.
• Conduct timely and precise inventory management while implementing comprehensive loss‑prevention measures.
• Collaborate with the Marketing team to create new client acquisition and retention strategies through local grassroots marketing initiatives and business partnerships.
• Develop and oversee employee schedules and time‑off reporting.

Benefits

• Competitive Salary with monthly bonus potential
• $5 facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits Options for full‑time employees
• Paid Time Off for full‑time employees

Compensation: $75,000.00 - $80,000.00 per year

Equal Opportunity Statement

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the EEOC laws and are dedicated to fostering diversity across our company.