Studio Sales Support

Phillip Jeffries; West Palm Beach (FL); Remote; USD 37,000 - 43,000; Full time

Benefits offered by this job

Exclusive employee discount on Phillip

Working Advantage discounts

Retirement plan with 10% company auto-

Job summary

Phillip Jeffries in West Palm Beach is seeking a Studio Sales Support professional to drive sales through proactive coordination and client-focused service. This role is primarily remote with monthly on-site support.

Reporting to the Studio Lead, you will help convert quotes, assist with product selections, and maintain a polished, luxury studio experience that reflects the Phillip Jeffries brand. Ideal candidates have at least 2 years in customer service or sales support, strong communication,

Qualifications

• Minimum 2 years of customer service or sales support experience.
• Organized, detail-oriented, and able to manage multiple priorities.
• Strong communicator with a team-focused approach.
• Familiar with Microsoft Office; experience using a CRM or ERP system.
• Experience in the design industry or a trade showroom is a plus.

Responsibilities

• Convert quotes into confirmed orders through proactive follow-up and coordination with the sales team.
• Assist clients with product selection and sampling, offering tailored recommendations reflecting design vision.
• Deliver a warm, attentive studio experience that reflects Phillip Jeffries' elegance.
• Build lasting client relationships by anticipating needs and providing thoughtful solutions.
• Stay ahead of trends by participating in product trainings and studio briefings.
• Navigate and utilize internal systems to support smooth sales operations.
• Communicate with clarity and professionalism at every client touchpoint.
• Log and track sales activities using Salesforce and PowerBI, ensuring data accuracy.
• Participate in daily sales huddles to support team goals.
• Process quotes and orders in BC and Fresh Works with precision.
• Support lead generation and revenue development through follow-up and reporting.
• Monitor open orders and quote expirations and assist in closing sales.
• Respond to client inquiries via phone, email, and chat within SLAs.
• Assist with sample order follow-ups to reflect brand commitment.
• Structured onboarding with milestones and ongoing training.
• Perks include exclusive employee discounts and partner benefits.

Skills

Customer service

Sales support

Organization

Communication

Microsoft Office

CRM / ERP experience

Design industry knowledge

Tools

Salesforce

PowerBI

Freshworks

BC / Business Central

Job description

Job Description

At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections. Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects. Today, our curated collections and dedication to exceptional service set the standard in the industry. That kind of reputation is built by passionate people who know how to sell not just a product, but a story.

If you're inspired by thoughtful design, meaningful relationships, and being part of a team shaping extraordinary interiors, we invite you to apply for the Studio Sales Support role. In this position, you'll help drive sales through proactive support and behind-the-scenes coordination. Reporting to the Studio Lead, this role is primarily remote, with an expectation to come on-site once a month or as needed to provide coverage during team absences.

What You'll Be Doing

Studio Sales Support

• Convert quotes into confirmed orders through proactive follow-up and seamless coordination with the sales team.
• Assist clients with product selection and sampling, offering tailored recommendations that reflect their unique design vision.
• Deliver a warm, attentive, and knowledgeable studio experience that reflects the elegance of the Phillip Jeffries brand.
• Build lasting client relationships by anticipating needs, offering thoughtful solutions, and ensuring every interaction feels personal and polished.
• Stay ahead of trends and launches by participating in product trainings and studio briefings.
• Navigate and utilize internal systems to support smooth, efficient sales operations.
• Communicate with clarity, care, and professionalism to ensure every client touchpoint is exceptional.

Client Experience & Operational Excellence

• Log and track sales activities using Salesforce and PowerBI, ensuring data accuracy and visibility.
• Participate in daily sales huddles to support team goals and drive momentum.
• Process quotes and orders in BC and Fresh Works with precision and care.
• Support lead generation and revenue development through strategic follow-up and reporting.
• Monitor open orders and quote expirations, assisting in closing sales with finesse.
• Respond to client inquiries via phone, email, and chat—always within our service level agreements.
• Assist with sample order follow-ups and ensure every client touchpoint reflects our brand’s commitment to excellence.

What You Bring to the Table

• You live in the West Palm Beach area and are available to work remotely until the Studio opens, then transition to onsite five days a week.
• You have at least 2 years of customer service or sales support experience
• You're organized, detail-oriented, and comfortable managing multiple priorities
• You're a strong communicator with a helpful, team-focused approach
• You're familiar with Microsoft Office and may have experience using a CRM or ERP system
• Experience in the design industry or a trade showroom is a plus, but not required

The Phillip Jeffries Experience

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

Your Compensation Journey

• Competitive hourly wage ranging from $27.00 to $31.25, based on your experience and technical expertise
• Annual bonus opportunity to reward your performance
• Cost of Living increases that honor your growth and commitment
• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required

Health Benefits That Take Care of You

• Comprehensive medical coverage with employee premiums as low as $40 per month
• Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA) to offset medical expenses
• Prescription, dental, and vision coverage to support whole-person wellness
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Employee Assistance Program that supports your mental, financial, and physical well-being
• Pet insurance for your four-legged companions

Time to Recharge

• 16 paid personal days each year to relax, recharge, or travel
• 10 Paid holidays including New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve
• Additional paid time off during our annual company closure between Christmas and New Year's
• Earn extra paid time off by completing your annual wellness physical
• Up to three paid days each year to give back through volunteer work

Career Elevation

• Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success

Perks at Work

• Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.