Studio Ops & Guest Experience Associate

Open Inc.; Los Angeles (CA); On-site; USD 25,000 - 26,000; Part time

Job summary

Open is seeking a dynamic, self-starting Studio Ops support team member in Venice for a part-time role. You will deliver world-class customer service and hospitality to clients, assist with daily tasks to keep the studio running smoothly, and contribute to a fast-paced, collaborative environment.

You will manage check-ins, POS tasks, cleaning duties, and member interactions, while upholding Open's standards and promoting events and wellness offerings.

Qualifications

• Must have customer service experience.
• Ability to prioritize and adapt in a fast-paced environment.
• Willingness to initiate tasks and work without direction.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as the first point of contact for clients and members, ensuring a warm welcome and excellent service.
• Handle studio schedule tasks and point-of-sale duties, including check-in, membership sales, retail, scheduling, and account maintenance.
• Perform opening, midday, and closing duties per Open procedures.
• Clean and prepare the practice space and reset equipment as needed.
• Maintain all common areas (front desk, retail, locker room, bathrooms, showers, sauna, cold plunge).
• Address member and client complaints promptly and escalate if needed.
• Promote studio amenities, products, and events with professionalism.
• Educate clients on the Open app and foster a sense of community through hospitality.

Skills

Customer service

Hospitality

Communication

Job description

Open is seeking a dynamic, self-starting Studio Ops support team member in Venice for a part-time role. You will deliver world-class customer service and hospitality to clients, assist with daily tasks to keep the studio running smoothly, and contribute to a fast-paced, collaborative environment.

You will manage check-ins, POS tasks, cleaning duties, and member interactions, while upholding Open's standards and promoting events and wellness offerings.