Studio Manager / Sales Director / AGM

KidStrong Great Bridge; Chesapeake (VA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Flexible schedule

Free uniforms

Advancement opportunities

Paid time off

Training & development

Job summary

KidStrong Great Bridge is seeking a dynamic Studio Assistant Director to lead a growing team of coaches and deliver an exceptional member experience. You will train leadership, oversee daily operations, and partner with parents to explain the KidStrong curriculum.

You’ll manage sales, member relations, and center performance, coordinating with HQ for programming and ensuring a fun, motivating environment. Flexible evenings/weekends are required, with opportunities for advancement and

Qualifications

• Immediate need for high-energy, hyper organized, passionate Studio Assistant Director.
• Leader must be self-motivated and hungry to meet and beat goals.
• Ability to work a flexible schedule, including evenings and at least one weekend morning.
• Passion for working with people and delivering exceptional service.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with participative leadership and drive for excellence.
• Strong work ethic, integrity and professional demeanor.
• Previous experience in management.
• CPR certification is a plus.

Responsibilities

• Oversee Center operations and ensure Sales Goals are met.
• Utilize CRM and sales systems effectively.
• Lead and train the Leadership team and Coaches.
• Oversee Marketing Plans and Community Engagement.
• Drive revenue streams and manage memberships and retail billing.
• Make sales calls, respond to emails, and generate new business.
• Assess and improve coaching performance and program execution.
• Build strong relationships with KidStrong families to promote retention.
• Oversee staffing levels and recruit future talent.
• Lead training for coaching candidates and HQ program rollout.
• Attend monthly HQ programming for upcoming month’s plans.
• Conduct team meetings and support center initiatives.
• Perform daily administrative tasks and KPI reporting.
• Manage center inventory, expenses, and profitability.
• Ensure facility cleanliness and operational soundness.

Skills

High energy

Hyper organized

Customer service

Sales experience

Leadership

Communication skills

Self-starter

Goal-driven

Team development

Tools

CRM software

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

WHAT IS KIDSTRONG?

At KidStrong, we help parents build stronger, smarter, more athletic kids. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends, running the playground, and raising their hands high in the classroom. In other words… we shape them to Win at Life!

Here in Great Bridge, we are rapidly growing and looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

THE ROLE & SCHEDULE

• KidStrong Director would focus on developing a team of coaches, training, and member experience.
• Ideal candidate must also be comfortable speaking to parents/guardians regarding “the why” behind the KidStrong curriculum
• Community engagement
• HQ Liaison

JOB QUALIFICATIONS

• We have an immediate need for high-energy, hyper organized, passionate Studio Assistant Director
• This leader must pose a high caliber approach to organization and be a self motivator that is hungry to meet and beat goals
• Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning)
• Passion for working with people!
• Excellent verbal and written communication skills
• Entrepreneurial spirit with open, participative leadership style and drive for excellence
• Strong work ethic, integrity, and professional demeanor
• Previous experience in management
• CPR certified is a plus!
• Positive, motivating, and effective interpersonal communication skills
• Self-starter who just gets a job done
• Customer Service based experience
• Sales experience is a plus!

RESPONSIBILITIES

• Oversee Center
• Ensure Sales Goals are met
• Effectively utilize a CRM and Sales systems.
• Lead / Train Leadership team and Coaches
• Oversee Marketing Plans
• Community Engagement
• Drive Revenue Streams of the business
• Make sales phone calls, respond to emails and generate new business.
• Manage existing memberships.
• Assess and evaluate center coaches' performances and execution.
• Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong)
• Continuously assess and document performance of Coaches
• Onboard, manage, train and evaluate coaching candidates
• Monitor and ensure staffing levels are met while continually recruiting future talent
• Lead training practical's for new coaching candidates
• Attend monthly HQ programming rollout to learn ensuing month's programming
• Lead team meetings as required and support center level initiatives in center maintenance, training, brand consistency etc.
• Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, reporting of daily KPIs, and membership and retail billing
• Manage center level stock of inventory and supplies
• Manage the expenses and overall profitability of centers
• Manage Daily, Weekly, and Monthly cleaning and maintenance of the center; quarterly support with upkeep of other centers in the KidStrong portfolio
• Maintain dynamic, fun, motivational environment
• Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it
• Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers
• Provides effective decision making regarding customer service issues
• Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach)
• Must be flexible and adaptable to shift hours as needed to make sure the studio runs at optimal and leads and members are communicated with quickly

• As the lead for the sales function, AGM must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents
• As AGM, you will be responsible for providing leadership and daily sales and member relations at the studio
• Provides and maintains the highest level of customer service
• Lower member attrition through proactive customer service to meet or exceed company standards
• Work closely with General Manager and Area Developer on seamless process for observations, trials, and enrollments
• Find, schedule, and assist in the execution of community events

!! Performance based bonuses !!