Studio Manager, Chicago - SoulCycle

SoulCycle; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Job summary

SoulCycle is seeking a Studio Manager to lead studio operations, team development and guest experience. You will manage daily workflows, financials, and partner with instructors and local community to deliver SoulCycle's hospitality standards.

The ideal candidate combines strong business acumen with hospitality, excels at communication, and can adapt to flexible hours, including weekends and some holidays, to grow the Chicago studio's community and performance.

Qualifications

• Superior customer service and hospitality skills.
• Highly organized with the ability to prioritize multiple tasks.
• Strong communication with team, clients, and senior management.
• Must be able to work flexible/non-traditional hours including weekends and some holidays.
• Personal passion for fitness and/or the SoulCycle brand is required.

Responsibilities

• Foster SoulCycle Community and Culture in your studio.
• Set the weather in your studio so your team loves to come to work.
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values.
• Build and foster relationships in your studio, with instructors and local community.
• Acknowledge your team\'s wins and show gratitude.
• Develop holistic business plans that encompass ridership and retail goals.
• Analyze and manage studio profit and loss statements.
• Identify and execute opportunities with corporate partnerships and community impact.
• Ensure that all company-wide initiatives are executed in your studio.
• Develop and execute new rider acquisition and retention plans alongside marketing partner.
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity.
• Provide in the moment feedback and coaching to your team when necessary.
• Oversee the onboarding, training and development of all new ASMs and part-time hires.
• Continuously identify and develop high potential employees.
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met.
• Be an expert on studio specific and company-wide operational procedures and policies.
• Seamlessly transition yourself, team, and studio to new ways of working and processes.
• Be open to, embrace and manage change within your studio and your team.
• Confidently manage conflict in high pressure situations.
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation.
• Proactively identify and address difficult situations.

Skills

Customer service

Hospitality

Organization

Communication

Flexible hours

Job description

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

SoulCycle is seeking a Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with a strong business acumen and have the ability to creatively problem solve and learn on the fly.This person embodies integrity, confidence, is a role model, is bold, is strategic, and is responsible for and the ultimate owner of the success and health of your business.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES

INTERPERSONAL SAVVY

• Foster the SoulCycle Community and Culture in your studio
• Set the weather in your studio so your team loves to come to work
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
• Build and foster relationships in your studio, with your instructors and local community
• Acknowledge your teams wins and show gratitude

BUSINESS ACUMEN

• Develop holistic business plans that encompass ridership and retail goals
• Analyze and manage studio profit and loss statements
• Identify and execute opportunities with corporate partnerships and community impact
• Ensure that all company-wide initiatives are executed in your studio
• Develop and execute new rider acquisition and retention plans alongside marketing partner

BUILDING EFFECTIVE TEAMS

• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
• Provide in the moment feedback and coaching to your team when necessary
• Oversee the onboarding, training and development of all new ASMs and part-time hires
• Continuously identify and develop high potential employees
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met

LEARNING ON THE FLY

• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Be open to, embrace and manage change within your studio and your team

CREATIVE PROBLEM SOLVING

• Confidently manage conflict in high pressure situations
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
• Proactively identify and address difficult situations

PAY TRANSPARENCY

$60,000-$65,000 Annually

Qualifications

• Must have superior customer service and hospitality skills
• Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
• Strong ability to communicate clearly with team members, clients, and senior management
• Must be able to work flexible/non-traditional hours including weekends and some holidays
• Personal passion for fitness and/or the SoulCycle brand is required

Additional Information

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.