Assistant Studio Manager Back Bay

SoulCycle; Boston (MA); On-site; USD 3,311,750 - 3,510,124; Full time

Job summary

SoulCycle is seeking an Assistant Studio Manager to lead daily studio operations and guide the studio team with a focus on culture, hospitality, and guest experience.

You will coordinate schedules, uphold exceptional service, and drive engagement with riders and the local community while maintaining strong standards across processes.

Qualifications

• Superior customer service and hospitality skills.
• Highly organized with the ability to prioritize multiple tasks and meet deadlines.
• Strong communication with team, clients, and management.
• Ability to work flexible/non-traditional hours including weekends.
• Available to work peak holiday shifts.
• Personal passion for fitness and SoulCycle brand.

Responsibilities

• Foster SoulCycle community and culture in your studio.
• Set the weather in your studio so your studio team loves to come to work.
• Build relationships with instructors and local community; address conflicts.
• Provide in-the-moment support to riders and uphold hospitality standards.
• Develop schedules and ensure operating processes are followed.
• Support Studio Manager in achieving ridership and retail goals.

Skills

Interpersonal savvy

Customer focus

Organizational skills

Conflict resolution

Hospitality

Job description

Overview

SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for and the success and health of the studio’s daily operations.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Roles and Responsibilities

INTERPERSONAL SAVVY

• Foster the SoulCycle Community and Culture in your studio
• Set the weather in your studio so your studio team loves to come to work
• Build and foster relationships in your studio, with your instructors and local community
• Proactively identify and address conflicts within your studio
• Acknowledge your studio team’s wins and show gratitude
• Be open to, embrace and manage change within your studio and your studio team

CUSTOMER FOCUS

• Provide in the moment support to your team to ensure that all rider requests are addressed
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
• Confidently manage conflict in high pressure situations
• Develop meaningful relationships and connections with your studio’s riders

PROCESS MANAGEMENT

• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Develop and maintain schedules to ensure that all operating processes are completed
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation

ORGANIZING AND PLANNING

• Set priorities to ensure all deadlines are met
• Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
• Be future oriented with a strong ability to plan for projects
• Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
• Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
• Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
• Develop a holistic retail sales plan that encompasses your studio’s retail goals
• Work alongside the retail team to identify opportunities to grow your studio’s retail business

Qualifications

• Must have superior customer service and hospitality skills
• Must be highly organized with the ability to prioritize multiple tasks and meet deadlines
• Strong ability to communicate clearly with team members, clients, and management
• Must be able to work flexible/non-traditional hours including weekends
• All employees are expected to be available to work peak holiday shifts
• Personal passion for fitness and/or the SoulCycle brand is required

Pay Transparency: $24.04 - $25.48 per hour

#LI-SC

Additional Information

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

For additional information visit our Career Site: https://www.soul-cycle.com/careers/