Studio Lead - Winter Park

JETSET Pilates; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

A boutique fitness studio in Orlando seeks Studio Leads to deliver exceptional customer service and assist instructors. The role includes greeting clients, processing sales, maintaining cleanliness, and recruiting new clients. Candidates should be dynamic team players, comfortable with retail transactions, and flexible with working hours. This position is vital for creating a welcoming environment and ensuring high satisfaction among clients.

Qualifications

• Dynamic team player with strong customer service skills.
• Ability to work morning, evening, and weekend shifts as necessary.
• Experience in retail transactions and maintaining a clean environment.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience for clients.
• Provide exceptional customer service to clients and visitors.
• Greet and check-in clients professionally and thank them as they leave.
• Recruit and retain clients, solve problems, and handle feedback.
• Sell memberships and packages in-person and online.
• Maintain cleanliness and organization of the studio.
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Retail sales

Phone handling

CRM AXLE

Communication

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.