Studio Lead - Brentwood

JETSET Pilates®; Brentwood (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

JETSET Pilates in Brentwood, TN is seeking a Studio Lead to provide exceptional client service and support instructors. You will answer phones, field questions, respond to emails, and process sales while maintaining a welcoming front desk environment.

Responsibilities include greeting clients, selling memberships, managing CRM AXLE, and keeping the studio tidy. Morning, evening, and weekend availability are required to cover shifts and support staff as needed.

Qualifications

• Provide exceptional service to clients and staff.
• Assist in greeting, check-in, and client inquiries.
• Sell memberships and class packages in-person, online, and by phone.
• Maintain front desk and lobby areas and stay updated on policies and pricing.

Responsibilities

• Assist in delivering boutique fitness experience to every client.
• Provide highest level of customer service to all clients and visitors.
• Greet and check-in clients professionally and thank them upon departure.
• Recruit and retain clients, answer questions, solve problems, and refer concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales with General Manager using CRM AXLE.
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Retail sales

Phone support

AXLE CRM

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.