Studio Guest Experience Specialist

Equinox; New York (NY); On-site; USD 19,320 - 27,517; Part time

Job summary

A leading fitness studio located in New York, NY, is seeking a part-time studio staff member to deliver exceptional customer service and maintain the studio's aesthetic. Responsibilities include assisting management, supporting instructors, and ensuring a clean environment. The ideal candidate must have strong communication skills, customer service experience, and be available for at least 20 hours a week, with one weekend day required. Pay rate is $17/h, with opportunities for growth in a dynamic team environment.

Qualifications

• Must have customer service experience.
• Able to prioritize and multi-task in a fast-paced environment.
• Willing to initiate tasks without direction.
• Excellent communication skills to work with diverse personalities.
• Outstanding customer service and problem-solving skills.
• Must have a can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Available for at least 3 days a week totaling 20 hours.
• Available for peak holiday shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist Studio Management with daily tasks and projects.
• Maintain a positive attitude and take initiative.
• Support instructors during class check-in.
• Work cohesively with all staff members.
• Assist in training new hires for the front desk team.
• Maintain product knowledge for studio retail operations.
• Maintain the SoulCycle aesthetic and culture.
• Clean studio equipment and common areas.
• Clean bathrooms and changing rooms.

Skills

Customer service experience

Ability to prioritize and multi-task

Excellent communication skills

Problem solving skills

Organizational skills

Friendly and professional etiquette

Job description

A leading fitness studio located in New York, NY, is seeking a part-time studio staff member to deliver exceptional customer service and maintain the studio's aesthetic. Responsibilities include assisting management, supporting instructors, and ensuring a clean environment. The ideal candidate must have strong communication skills, customer service experience, and be available for at least 20 hours a week, with one weekend day required. Pay rate is $17/h, with opportunities for growth in a dynamic team environment.