Studio Golf Performance Specialist

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Vernon Hills (IL); On-site; USD 22,041 - 35,817; Full time

Job summary

PGA TOUR Superstore in Vernon Hills, IL is seeking a STUDIO Fitting Specialist who will engage every customer with world-class service, build lasting relationships, and help achieve sales KPIs.

You will conduct fittings, advise on shafts and grips, operate Trackman and SAM Putt Lab, and maintain the STUDIO area while staying current on merchandising promotions and training.

Qualifications

• 2+ years of club fitting and golf equipment sales experience (preferred).
• Experience with Trackman, SAM Putt Lab, and club building (highly preferred).
• Basic computer skills and working knowledge of Microsoft Office Suite.

Responsibilities

• Engage with every customer and offer world-class service using PGATSS Service behaviors.
• Build lasting relationships that keep customers returning.
• Achieve KPIs including sales targets, sales per hour, and booking percentages.
• Proactively grow clientele and maintain a fully booked schedule.
• Maintain knowledge of front-end operations (returns, exchanges, gift cards, etc.).
• Keep the STUDIO area (Simulators, Components Drawer, Putting Green) clean, organized and visually appealing.
• Operate STUDIO equipment and supplies, ensuring they are maintained and operational.
• Maintain in-depth knowledge of golf clubs and explain features, benefits, and differences.
• Enter custom club orders accurately.
• Execute proper customer fittings using PGA TOUR Superstore trained techniques.
• Assist customers with fitting, selecting shafts, grips, and specifications using technology such as Trackman, Sam Putt Lab, USchedule, and Microsoft Office.
• Stay up-to-date on merchandising promotions and marketing events; promote products and services to customers.
• Provide consistent feedback to Sales and Service Manager on operational and merchandising opportunities.

Skills

Listening

Interpersonal skills

Microsoft Office

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Trackman

SAM Putt Lab

Club building tools

Job description

Overview

Reporting to the Sales and Service Manager, a STUDIO Fitting Specialist at PGA TOUR Superstore is responsible for engaging with every customer to provide world‑class service, building lasting relationships, and achieving sales KPIs.

Key Responsibilities

• Engage with every customer and offer world‑class service using PGATSS Service behaviors.
• Build lasting relationships that keep customers returning.
• Achieve KPIs including sales targets, sales per hour, and booking percentages.
• Proactively grow clientele and maintain a fully booked schedule.
• Maintain knowledge of front‑end operations (returns, exchanges, gift cards, etc.).
• Keep the STUDIO area (Simulators, Components Drawer, Putting Green) clean, organized and visually appealing.
• Operate STUDIO equipment and supplies, ensuring they are maintained and operational.
• Maintain in‑depth knowledge of golf clubs and explain features, benefits, and differences.
• Enter custom club orders accurately.
• Execute proper customer fittings using PGA TOUR Superstore trained techniques.
• Assist customers with fitting, selecting shafts, grips, and specifications using technology such as Trackman, Sam Putt Lab, USchedule, and Microsoft Office.
• Stay up‑to‑date on merchandising promotions and marketing events; promote products and services to customers.
• Provide consistent feedback to Sales and Service Manager on operational and merchandising opportunities.
• Demonstrate ethical conduct, safety, and compliance across all departments.

Qualifications and Skills

• Strong listening and interpersonal skills; good verbal and written communication.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Organizational skills; able to manage multiple priorities to meet deadlines.
• High school diploma or equivalent.
• 2+ years of club fitting and golf equipment sales experience (preferred).
• Experience with Trackman, SAM Putt Lab, and club building (highly preferred).
• Ability to learn business acumen quickly with appropriate training.
• Strong self‑accountability and proactive drive for results.

Working Conditions and Physical Demands

Must be able to stand for extended periods, climb a ladder, move throughout the store, and lift a 30lb box overhead.

Schedule

Must maintain flexible availability, including nights, weekends, and holidays.

Equal Opportunity Employer

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Other duties may be assigned as necessary.