STUDIO Golf Performance Specialist

PGA Tour Superstore; Downers Grove (IL); Hybrid; USD 32,000 - 36,000; Full time

Job summary

PGA TOUR Superstore in Downers Grove, IL, is seeking a STUDIO Performance Specialist to blend golf instruction and club fitting. This hybrid role focuses on delivering tailored coaching and precise fittings using TrackMan, SAM PuttLab, and USchedule to boost player performance.

You will manage a fully booked schedule, educate customers on equipment and game improvement, and contribute to growing the STUDIO business while maintaining a polished store environment.

Qualifications

• Strong interpersonal and verbal/written communication skills.
• Working knowledge of fitting/instruction technology and Microsoft Office.
• Ability to manage multiple priorities, schedules, and deadlines.
• High school diploma required; PGA certification preferred.
• Must be able to stand for long periods and work in simulator environments.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Deliver world-class service and engage customers with expert instruction and fittings.
• Conduct one-on-one lessons, clinics, and group events tailored to player needs.
• Execute professional club fittings using certified techniques and technology.
• Maintain STUDIO areas, equipment, and displays to high standards.
• Grow the STUDIO business through client outreach and relationship management.

Skills

Communication

Technical Proficiency

Organization

Availability

Customer Service

Education

High school diploma

PGA certification or equivalent

Tools

TrackMan

SAM PuttLab

USchedule

Job description

23.00 - 26.25 USD Hourly

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, the STUDIO Performance Specialist delivers world-class service through expert instruction and precision fitting. This hybrid role blends the responsibilities of a Golf Instructor and a Fitting Specialist, ensuring every customer receives a tailored experience that improves their game and drives lasting relationships.

The STUDIO Performance Specialist is responsible for achieving KPIs across both fittings and lessons, proactively growing their client base, and maintaining a fully booked schedule. The role also supports the visual and operational excellence of the STUDIO, leveraging advanced technology and product knowledge to deliver measurable performance results.

Key Responsibilities:

Customer Experience & Engagement

• Engage every customer with world-class service by demonstrating PGA TOUR Superstore’s Service Behaviors.

• Build lasting relationships that encourage repeat business and client referrals.

• Educate and inspire customers by connecting instruction and equipment performance to game improvement.

Instruction & Coaching

• Conduct one-on-one lessons, clinics, and group events tailored to player needs, goals, and skill levels.

• Utilize technology such as TrackMan, SAM PuttLab, and USchedule to deliver data-driven instruction.

• Develop personalized lesson plans and track student progress, providing constructive feedback and measurable improvement.

• Proactively organize clinics and performance events to build customer engagement and community participation.

Fitting & Equipment Performance

• Execute professional club fittings using PGA TOUR Superstore’s certified fitting techniques and technology.

• Maintain a brand-agnostic approach to ensure customers are fit for the best equipment based on their unique swing data and goals.

• Educate customers on product features, benefits, and performance differences across brands.

• Accurately enter and manage custom orders, ensuring all specifications are documented precisely.

Operational & Visual Excellence

• Maintain all STUDIO areas (simulators, components drawers, putting green) to the highest visual and operational standards.

• Ensure equipment, software, and technology remain functional and calibrated.

• Support front-end operations, including returns, lesson redemptions, loyalty programs, and promotions.

• Stay current on marketing campaigns and merchandising events, executing promotional setups and maintaining accurate displays.

Performance & Business Growth

• Achieve key performance indicators (KPIs) such as:

• Proactively grow the STUDIO business through client outreach, networking, and relationship management.

• Provide consistent feedback to the Sales and Service Manager to improve operations, merchandising, and customer experience.

Qualifications and Skills Required

• Communication: Strong interpersonal, listening, and verbal/written communication skills with the ability to engage and educate customers.

• Technical Proficiency: Working knowledge of Microsoft Office Suite and fitting/instruction technology (TrackMan, SAM PuttLab, USchedule).

• Organization: Ability to manage multiple priorities, maintain schedules, and meet deadlines.

• Education: High school diploma or equivalent required; PGA certification or equivalent instruction credentials preferred.

• Experience:

• Physical Demands: Must be able to stand for extended periods, move throughout the store, lift up to 30 lbs overhead, and work in simulator environments.

• Availability: Must maintain flexible availability, including nights, weekends, and holidays.

• Accountability: Demonstrates strong self-accountability, professionalism, and a proactive drive for results.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.