STUDIO Golf Performance Specialist

PGA TOUR Superstore, Inc; Downers Grove (IL); Hybrid; USD 65,904,000 - 74,501,000; Full time

Job summary

PGA TOUR Superstore in Downers Grove, IL, is seeking a STUDIO Performance Specialist who blends golf instruction with professional club fitting. You will deliver personalized coaching, use TrackMan and PuttLab data, and maintain a fully booked schedule while driving customer engagement.

The role emphasizes service, KPI performance, and operating the studio with excellence, including events, clinics, and promotional setup.

Qualifications

• High school diploma or equivalent required; PGA certification or equivalent instruction credentials preferred.
• 2+ years of golf instruction and club fitting experience preferred.
• Experience with swing analysis tools and custom club building highly valued.

Responsibilities

• Engage customers with world-class service and build lasting relationships.
• Conduct one-on-one lessons, clinics, and group events tailored to player needs.
• Execute professional club fittings using certified techniques and technology.
• Maintain STUDIO areas and support promotions and visual displays.
• Grow the STUDIO business through client outreach and events.

Skills

Communication

Customer service

TrackMan

PuttLab

USchedule

Microsoft Office

Organization

Education

High school diploma

Tools

TrackMan

SAM PuttLab

USchedule

Microsoft Office

Job description

23.00 - 26.25 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, the STUDIO Performance Specialist delivers world-class service through expert instruction and precision fitting. This hybrid role blends the responsibilities of a Golf Instructor and a Fitting Specialist, ensuring every customer receives a tailored experience that improves their game and drives lasting relationships. The STUDIO Performance Specialist is responsible for achieving KPIs across both fittings and lessons, proactively growing their client base, and maintaining a fully booked schedule. The role also supports the visual and operational excellence of the STUDIO, leveraging advanced technology and product knowledge to deliver measurable performance results.

Key Responsibilities

Customer Experience & Engagement

• Engage every customer with world-class service by demonstrating PGA TOUR Superstore’s Service Behaviors.
• Build lasting relationships that encourage repeat business and client referrals.
• Educate and inspire customers by connecting instruction and equipment performance to game improvement.

Instruction & Coaching

• Conduct one-on-one lessons, clinics, and group events tailored to player needs, goals, and skill levels.
• Utilize technology such as TrackMan, SAM PuttLab, and USchedule to deliver data-driven instruction.
• Develop personalized lesson plans and track student progress, providing constructive feedback and measurable improvement.
• Proactively organize clinics and performance events to build customer engagement and community participation.

Fitting & Equipment Performance

• Execute professional club fittings using PGA TOUR Superstore’s certified fitting techniques and technology.
• Maintain a brand-agnostic approach to ensure customers are fit for the best equipment based on their unique swing data and goals.
• Educate customers on product features, benefits, and performance differences across brands.
• Accurately enter and manage custom orders, ensuring all specifications are documented precisely.

Operational & Visual Excellence

• Maintain all STUDIO areas (simulators, components drawers, putting green) to the highest visual and operational standards.
• Ensure equipment, software, and technology remain functional and calibrated.
• Support front-end operations, including returns, lesson redemptions, loyalty programs, and promotions.
• Stay current on marketing campaigns and merchandising events, executing promotional setups and maintaining accurate displays.

Performance & Business Growth

• Achieve key performance indicators (KPIs) such as: Lessons and fittings completed Sales per hour and booking percentage Clinic participation and conversion to sales.
• Proactively grow the STUDIO business through client outreach, networking, and relationship management.
• Provide consistent feedback to the Sales and Service Manager to improve operations, merchandising, and customer experience.

Qualifications and Skills Required

• Communication: Strong interpersonal, listening, and verbal/written communication skills with the ability to engage and educate customers.
• Technical Proficiency: Working knowledge of Microsoft Office Suite and fitting/instruction technology (TrackMan, SAM PuttLab, USchedule).
• Organization: Ability to manage multiple priorities, maintain schedules, and meet deadlines.
• Education: High school diploma or equivalent required; PGA certification or equivalent instruction credentials preferred.
• Experience: 2+ years of golf instruction and club fitting experience preferred. Experience with swing analysis tools and custom club building highly valued.
• Physical Demands: Must be able to stand for extended periods, move throughout the store, lift up to 30 lbs overhead, and work in simulator environments.
• Availability: Must maintain flexible availability, including nights, weekends, and holidays.
• Accountability: Demonstrates strong self-accountability, professionalism, and a proactive drive for results.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best! Our Associates deliver world-class service to our customers with unparallel golf experiences on our putting greens, Studios, and hitting bays all with state-of-the-art technology delivering game-changing opportunities at every turn. With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre-owned clubs. Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage. Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options.

For more information, visit: PGA TOUR Superstore