STUDIO Golf Instructor

PGA TOUR Superstore, Inc; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

PGA TOUR Superstore in the United States seeks a STUDIO Golf Instructor to deliver world-class golf lessons and build lasting client relationships. You will organize clinics, develop customized lesson plans, and track student progress using Trackman, SAM Putt Lab, and USchedule.

The role focuses on client engagement, achieving KPIs, and maintaining a full teaching schedule. Join a team that values customer service, operational excellence, and ongoing product knowledge across golf clubs and

Qualifications

• Candidates must have strong listening and interpersonal skills and be able to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite are required.
• High school diploma or equivalent is required; 2+ years golf teaching experience preferred.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Responsible for achieving KPIs, including lessons taught, booking percentage, and clinic participation.
• Provide Customers with golf lessons using technology including Trackman, SAM Putt Lab, USchedule, and Microsoft Office.
• Organize and execute clinics and events to foster community engagement and skill development.
• Develop custom lesson plans tailored to address each player's unique needs and goals.
• Monitor students' improvement and adjust training methods as necessary.

Skills

Communication

Computer skills

Organization

Accountability

Customer service

Business acumen

Education

High School Diploma or equivalent

Tools

Trackman

SAM Putt Lab

Club building

Microsoft Office

Job description

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, the STUDIO Golf Instructor will provide world-class service by engaging with every customer and building lasting relationships. The instructor will be responsible for achieving KPIs, including lessons taught, booking percentage, and clinic participation, while proactively growing their business and maintaining a full schedule. Additionally, the instructor will organize clinics, develop custom lesson plans, and track student progress. The role includes maintaining operational standards in all assigned areas, promoting products and services, and utilizing technology to enhance lessons. A strong focus on customer engagement and operational excellence is essential for success in this role.

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Responsible for achieving key performance indicators (KPIs), including lessons taught, booking percentage, and clinic participation.
• Provide Customers with golf lessons using technology including, but not limited to: Trackman, Sam Putt Lab, USchedule, and Microsoft Office.
• Proactively grow your business by attracting new clients, fostering long-term relationships, and consistently keeping your schedule fully booked.
• Organize and execute clinics and events to foster community engagement and skill development.
• Develop custom lesson plans tailored to address each player's unique needs and goals.
• Monitor students' improvement, provide constructive feedback, and adjust training methods as necessary.
• This role is expected to maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level to drive the Customer experience.
• Ensure all STUDIO area equipment and supplies are always maintained and operational.
• Maintaining the STUDIO area in a clean, professional presentation at all times.
• Maintain in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to your Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: 2+ years of golf teaching experience preferred. Experience with Trackman, SAM Putt Lab, and club building is highly preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.

Employment discrimination isn’t just unlawful, it violates our policies and is not who we are.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department.

The law and our policies prohibit retaliation against anyone for making such a report.

PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA.

Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best!

Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays all with state-of-the art technology delivering game-changing opportunities at every turn. With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre-owned clubs. Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage. Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options.

For more information, visit: PGA TOUR Superstore