Studio Crew, San Francisco

SoulCycle Inc.; San Francisco (CA); On-site; USD 21,798 - 31,046; Part time

Job summary

A leading fitness company in San Francisco is looking for Studio Crew members to provide exceptional customer service and maintain operational excellence in the studio. Candidates should love the fitness culture and have customer-service experience. Responsibilities include building community with riders, supporting instructors, and maintaining the studio's aesthetic. This part-time role requires at least 20 hours a week, including weekends. Pay is $19.18 per hour.

Qualifications

• A love of the SoulCycle brand.
• An innate love for taking care of humans.
• Openness to receiving and delivering feedback.

Responsibilities

• Curate impeccable and personalized rider experiences.
• Support instructors for class check‑in.
• Maintain the distinct SoulCycle studio aesthetics.

Skills

Customer-service experience

Ability to prioritize and multi-task

Attention to detail

Interpersonal relationships

Job description

Studio Crew – San Francisco

Studio Crew members are responsible for bringing the “Soul” of SoulCycle. These part‑time employees forge connections with riders, provide top‑tier hospitality, and maintain operational excellence in every studio.

Minimum availability: 20 hours per week, with at least three days available, one of them a weekend day, and flexibility for peak holiday shifts.

Roles and Responsibilities

• Curate impeccable and personalized rider experiences through high‑level customer service and hospitality.
• Build community with riders so you can anticipate their wants and needs.
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome.
• Provide support to instructors for class check‑in.
• Assist with all first‑aid situations.
• Actively participate in studio‑specific challenges aimed at driving paid rides, retail sales, and hospitality.
• Upsell class packs, renewal memberships, retail, shoes, and water.
• Drive studio goals through intentional selling.
• Maintain product knowledge for retail operations.
• Assist Studio Management with daily tasks and projects.
• Support training and coaching of new hires.
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie.
• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture.
• Participate in studio cleaning and prep (bikes, weights, floors, mirrors).
• Clean common areas, bathrooms, locker areas, front desk, lockers, retail shelves, office, and hallways.

Qualifications

• A love of the SoulCycle brand.
• An innate love for taking care of humans.
• Customer‑service experience.
• The ability to prioritize and multi‑task within a fast‑paced environment.
• An openness to receiving and delivering feedback.
• A natural inclination to complete tasks and perform duties without direction.
• A keen eye for detail.

Pay Transparency: $19.18 per hour

Additional Information: Visit our Career Site

• Seniority level: Not Applicable
• Employment type: Part‑time
• Job function: Other
• Industries: Wellness and Fitness Services