Studio Crew 14th

SoulCycle; Washington (District of Columbia); On-site; USD 22,000 - 29,000; Part time

Job summary

SoulCycle in Washington, DC is seeking a part-time front desk associate to deliver exceptional customer service, assist with daily studio tasks, and uphold the brand’s vibrant culture. You will collaborate with instructors and staff to ensure smooth class check-ins, retail knowledge, and a welcoming studio environment.

The role requires strong communication, reliability, and a proactive attitude to contribute to a positive guest experience in a fast-paced wellness setting.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willing to take initiative and perform duties without direction.
• Excellent communication skills with a range of personalities.
• Outstanding customer service and problem-solving abilities.
• Positive, can-do attitude.
• Professional phone and email etiquette.
• Superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure smooth class check-in.
• Collaborate with staff to ensure efficiency and camaraderie.
• Assist with training and coaching of new front desk hires.
• Maintain product knowledge for studio retail operations.
• Maintain SoulCycle aesthetic, appearance, atmosphere and culture.
• Perform studio cleaning and prep, including equipment, floors and mirrors.
• Clean common areas including front desk, lockers, retail shelves, office and hallways.
• Clean bathrooms and changing rooms.

Skills

Customer service experience

Prioritize & multi-task

Initiate tasks autonomously

Excellent communication

Problem solving

Positive attitude

Phone & email etiquette

Organizational skills

Job description

Job Description

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

PAY TRANSPARENCY

$18.40/hr

Qualifications

Qualifications

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skills

Additional Information

For additional Information visit our Career Site: https://www.soul-cycle.com/careers/