Student Worker, Customer Support

ArcBest; Fort Smith (AR); On-site; USD 17,000 - 25,000; Part time

Job summary

ArcBest is seeking a Student Worker in Customer Support to proactively monitor shipments and resolve issues. The role involves communicating status to customers and assisting with problem-solving in a fast-paced logistics environment.

Education requirement is pursuing a Bachelor's degree, and no prior experience is necessary. The position is part-time and based in Fort Smith, with typical daytime hours and biweekly pay.

Qualifications

• Pursuing a Bachelor's degree is required.
• No prior experience necessary.
• Basic competence in phone skills and Microsoft Office Outlook.

Responsibilities

• Communicate shipment status to internal and external customers.
• Find, recommend, and implement solutions to problems.
• Operate office machines such as photocopiers, fax machines, voice mail systems, and personal computers.
• Type, format, proofread, and edit correspondence and other documents using computers.
• Other duties and projects, as assigned.

Skills

Phone skills

Microsoft Office Outlook

Communication

Education

Pursuing Bachelor's Degree

Job description

Job Description

The Student Worker, Customer Support provides customer support by proactively monitoring ArcBest shipments and quickly resolving problems as they arise.

Responsibilities

• Communicate shipment status to both internal and external customers.
• Find, recommend, and implement solutions to problems.
• Operate office machines, such as photocopiers, facsimile machines, voice mail systems, and personal computers.
• Type, format, proofread, and edit correspondence and other documents using computers.
• Other duties and projects, as assigned.

Requirements

Education:

• Pursuing Bachelor's Degree, required

Experience:

• No prior experience necessary

Computer Skills:

• Basic competence in phone skills, listening, and computer programs like Microsoft Office Outlook.

Competencies:

• Active Learning
• Flexibility and Adaptability
• Initiative
• Interpersonal Relationships
• Managing Multiple Priorities
• Problem Solving

Other Details

Work Hours:

• This is a part time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.

At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.