Student Universal Teller

Horicon Bank; Waupun, Mount Joy (WI, Lancaster County); On-site; USD 20,000 - 30,000; Part time

Job summary

An established industry player is seeking enthusiastic high school students for the Student Universal Teller role. This part-time position offers an excellent opportunity to gain valuable experience in the banking and finance sector while working an average of 10-15 hours per week. As a Universal Teller, you will provide outstanding service to customers, process transactions, and promote bank products. This role is perfect for those looking to develop their skills in a supportive environment, with opportunities for professional growth through training and mentorship. Join a team that values collaboration and customer satisfaction!

Qualifications

• High school diploma or equivalent required.
• Experience with cash handling is a plus.
• Basic math skills required.

Responsibilities

• Provide exceptional service to customers by processing transactions.
• Promote and sell bank products and services.
• Balance teller cash drawer according to established procedures.

Skills

Customer Service Skills

Basic Mathematical Skills

Computer Literacy

Communication Skills

Cash Handling Experience

Education

High School Diploma or Equivalent

Tools

Office Suite (MS Word, Excel)

Job description

** The Student Universal Teller role is part time and will average 10-15 hours per week. Must be able to work 3 to 4 nights per week and every other Saturday. This role is for High School students enrolled in the CESA Wisconsin Youth Apprenticeship program who are looking to go into a career in banking, finance, or related field. **

Role Summary:

The Universal Teller provides outstanding service to Horicon Bank customers by processing transactions efficiently; follows established policies and procedures. Serves and retains existing and prospective customer relationships through effective sales of Horicon Bank products and services.

Principal Duties and Responsibilities:

• Enthusiastically support the Bank sales function by providing exceptional service to internal and external customers of the Bank.
• Assist customers and potential customers regarding bank products and services. Promote and sell Horicon Bank products and services and make referral suggestions when appropriate.
• Accept and process deposits, withdrawals, transfers, night deposits, mail and ATM transactions.
• Cash checks, process loan payments and sell Cashier's Checks.
• Accurately balance teller cash drawer according to established bank procedures. Maintain all audit requirements.
• Demonstrate understanding and knowledge of Universal Teller programs and systems.

Additional Duties and Responsibilities:

• Update knowledge and develop professionally by participating in internal and external training.
• May act as a peer mentor or field trainer to new universal tellers, as needed. Work closely with the Teller Trainer to ensure an efficient and positive teller training experience.
• May order bank cash; assist in balancing and maintaining vault, ATM and coin machines.
• Support branch operations by efficiently completing tasks as needed. May assist with check ordering, branch supply ordering, scheduling vendor maintenance, reviewing of cameras, monthly and quarterly branch audits, maintenance of debit cards and perform other duties as necessary to fulfill the responsibilities of this role, or to assist in other areas of the bank.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent required. Cash handling experience a plus.
• Basic mathematical skills (add, subtract, multiply, divide) required.
• Computer literacy including experience with Office Suite, MS Word, Excel, and other computer software products.
• Exceptional customer service skills and good communication skills are necessary to address customer inquiries and resolve conflict in the most appropriate manner while positively representing the bank.
• Ability to plan and prioritize work, exercise good judgment in all areas of responsibility, and work effectively under pressure and deadlines.
• Collaboration/teamwork amongst departments, accuracy, attention to detail and safeguarding of confidential information is required.

Working Conditions:

Work is performed in a pleasant office environment with minimal chance for personal injury. Frequent mental concentration is necessary for listening and responding to various situations. Must be able to lift and move up to 20 pounds unassisted. Some twisting, bending, and turning is required. Work hours are generally during normal business hours, may include some evenings and weekends, and average 10-15 hours a week. Additional hours may be available during summer or scheduled school breaks. Some out-of-town travel may be required.